The Real (and Virtual) Adventures of Nathan the IT Guy

Sep 23 2009   4:51PM GMT

Updating BlackBerry Devices via BlackBerry Desktop Manager

Nathan Simon Nathan Simon Profile: Nathan Simon

Here’s a warning for all you BlackBerry junkies out there. The scenario goes like this. My father bought a BlackBerry 8320 SmartPhone, i being the wonderful son I am, wanted to update his OS software. So I plugged the phone into my computer, BlackBerry Desktop Manager 5 saw the phone and said there was updated software available, so i trusted BlackBerry Desktop Manager to update the phone. What ended up happening is far from what I expected or wanted, the phone got backed up, thankfully, and wiped, when it went to upload the new OS, it said that there was non available. Rebooting the phone it ended up giving me the 507 error. I figured it was a total loss and I would have to make up some wacky story to get the phone RMA’d. What I ended up doing was scouring the Internet for answers and I found it, here. This website tells you how to restore a nuked or wiped blackberry and it definitely saved my butt. Another little bit of knowledge, it took the BlackBerry 8320 15 minutes on its first boot, so dont go thinking its the “Hour-glass of death” like some people like to call it. If after 20-25 minutes it still won’t boot you should reload it again, if all else fails, then there is no hope other than bringing it back to the manufacturer.

So the moral of the story, use the BlackBerry Desktop Manager that came with your phone, do not use any other one, if you do you might end up spending the night reloading a BlackBerry like I did.


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