The Real (and Virtual) Adventures of Nathan the IT Guy

Jul 29 2013   12:22PM GMT

Collecting diagnostic information from VMware Horizon View

Nathan Simon Nathan Simon Profile: Nathan Simon

If you need to make a support request when you are having issues with Horizon View 5.2, technical support will want you to pull logging information. How you do that can be can be found here. You also have to realize that the many components of View speak to each other and logs for all components is crucial to helping you figure out what is wrong in your environment. The components are listed below.

You should enable advanced logging before calling technical support, this will allow VMware View to log everything it does, or tries to do. Here is how it is done,

View Connection Server, View Security Server, and View Transfer Server

To obtain diagnostic information from the View Connection Server, View Security Server, and View Transfer Server:

  1. Log into the View Connection Server.
  2. Click Start > Programs > VMware > Generate View Connection Server Log Bundle. On the desktop, the folder vdm-sdct contains zipped log files.
  3. To enable advanced debug logging:
    1. Click Start > Programs > VMware > Set View Connection Server Log Levels.
    2. When prompted, press 2 to enable advanced logging.

For the rest of the article follow this link. Good Luck!


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