This is a guest post by Srinivasan CR, chief digital officer, Tata Communications
No matter how much technology keeps evolving, making predictions about the future is always a risky business. But with growing digital transformation efforts, there are some areas where advances are more likely. Here are five trends I expect to see in the coming 12 months:
5G networks really began to pop up in a handful of countries around the world in 2019, but 2020 is the year the technology will start to proliferate. For most people, 5G will enable much faster internet speeds, more responsive connections and more reliable connectivity in densely populated areas, but its impact on society will go further than that.
5G is a tremendous enabler, with its low latency in particular making the deployment of new technologies such as autonomous vehicles and consumer robotics a realistic proposition. That makes 5G inherently geopolitical. Governments will use the roll-out of 5G to appeal to voters, highlighting the social benefits offered by the technology. Enhanced connectivity offered by 5G will also attract investment from companies across the world.
As the benefits of 5G become apparent to other countries, it’s likely to be rolled out sooner in more parts of the world. Smaller, wealthier countries may even see their global stock rise off the back of a well-managed, all-encompassing 5G strategy.
Advances in connected cars and transport
When people think about connected cars, they usually imagine kicking back and letting artificial intelligence (AI) take control. We are, however, still a little way off a robo-chauffeur becoming an everyday sighting on most of the world’s streets.
That hasn’t stopped the entertainment industry from pinpointing passengers as an on-the-go captive audience, though. With 5G offering faster, more reliable connectivity for people in transit, this is the perfect commercial opportunity for the media industry. I predict that the major streaming services have identified cars as the next place for people to consume their content and will likely tailor their offerings to appeal to these viewers.
While we’ll have to wait for fully autonomous vehicles before we can hand over control to a computer, drivers will benefit from a more reliable connection to music streaming services and passengers can catch up on the latest episode of their favourite TV show, whether that’s on a 5G-compatible device like a smartphone or tablet, or using screens built into the car’s interior. When you can catch up on the morning commute, spoilers at work will become a thing of the past!
AI to enhance human collaboration
While all reports today indicate that AI will benefit organisations, there is some fear that the use of AI in the workplace will lead to a loss of jobs. Setting the record straight, a 2018 study of global business leaders found that the technology was actually expected to diversify human thinking, rather than replace it. AI is expected to enhance cognitive diversity within groups, which can yield better outputs and help employees become more nimble and agile.
AI will have the potential to free employees from tedious repetitive tasks, allowing them to focus much more on communication and innovation, thereby altering the structure of work. Work is expected to move from being task-based to strategic, enabling workers to enhance their curiosity and creative thinking – something that AI is not yet capable of doing.
Focus on privacy and anonymity
With more data being generated and stored than ever before, security and privacy have never been so important. Making people aware that their data is being treated with the care it deserves will be hugely valuable for companies of all kinds, while anonymising it will be crucial to getting the most out of it without risking its integrity. Breaches are never good news, but if the data can’t be tied to an individual, it limits its use for the thief.
Fines for breaching the General Data Protection Regulations (GDPR) are serious business, so as more and more companies switch to the use of biometrics for security, the storage of that data itself is just as important. After all, passwords can be changed, but fingerprints and facial recognition data can’t. Biometrics undoubtedly make life both easier and safer, but the security of its related data cannot be 100% guaranteed. That means we’ll see stricter laws and punishments to deter those who might be tempted to steal such sensitive data and infringers must be held accountable.
There’s no doubt that there’s a lot to look forward to in 2020, with secure, reliable connectivity at the heart of it. What do you think the big developments will be in 2020? I would love to know what you think so please leave your comments and predictions below.