Eye on Oracle

Jun 4 2009   5:37PM GMT

The biggest ain’t always the best when choosing an Oracle vendor

Shayna Garlick Shayna Garlick Profile: Shayna Garlick

If you were asked to choose between IBM Global Services and the lesser known Solution Beacon for your consulting needs, which would you choose?

Hint: don’t be too quick to pick IBM. It seems that when it comes to picking a vendor or consultant, IT professionals believe larger more global companies such as IBM or Oracle aren’t always the preferred choice.

According to a VendorRate Trade Show report from Collaborate ’09 in Orlando last month, Solution Beacon was the highest rated vendor of the approximately 200 attending the show.  The lowest rated vendor was Business Objects, with Oracle Consulting, Deloitte Consulting, Microsoft, BMC Software, ADP, Symantec Enterprise Storage and Verizon Wireless rounding out the bottom, according to the report.

VendorRate collected responses at Collaborate from nearly 400 IT professionals, who rated the vendors on a scale of 1 to 10 in 10 categories, including communication, timeliness, usability, reliability and customer service.

Three of the lowest rated vendors provide global consulting services. In a BusinessWire article, VendorRate CEO Rick Schaefer is quoted as saying, “Small and medium sized vendors continually score at the top of the charts while the big consulting organizations receive the lowest scores.”

Joining Solution Beacon at the top was Feith Systems & Software, Quest Software, Sun Microsystems Server, Oracle Software, Dell, HP and TUSC.

Here are a few of the highest and lowest scorers in specific categories, according to the report:

Best in Expertise: Solution Beacon and Sun Microsystems

Best in Communication: TUSC

Best in Recommend: Feist Systems and Software

Lowest in Recommend: ADP

Lowest in Timeliness: BusinessObjects

Lowest in Reliability: Microsoft

What do you think of these results?  Do they surprise you?

1  Comment on this Post

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  • DeucesWild
    I'd be interested in learning more about the methodology and controls available in Vendor Rate. Aside from the ratings of my Firm being the only such rating I have seen in 10 years (alarmingly low, especially when our historical customer satisfaction scores are so high, Oracle/Siebel are stunned by them.), I have also had a rather disturbing experience with Mr. Schaefer implying that if my Firm did not participate in one of his surveys, that there could be negative rating ramifications. Sounded a little bit too much like a threat for my taste. The whole situation is exacerbated greatly by your blogger, someone who is a journalist and whose bio shows no experience in Technology. Simply regurigitating Vendor Rates 'data' without exploring the accuracy of the data, the method used to compile the data, whether or not a 3rd party was responsible for collecting the data, and what the business motivation is for Vendor Rate. Interestingly, just a tiny bit of research shows that the smaller Vendors are the target market for Vendor Rates software. Seems like a less than honest journalistic effort. Given the state of the journalism industry, I guess I shouldn't be too suprised by the use of shoddy research data and authoring of articles just to 'get it done', rather than take the time to ask some of the most basic questions about research tools, tactics and techniques used. My opinion of Tech Target just took a bigger hit than my Firms numbers in this so-called survey.
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