Eye on Oracle

Aug 13 2008   7:28AM GMT

PeopleSoft CRM, Oracle E-Business Suite lose their magic

Shayna Garlick Shayna Garlick Profile: Shayna Garlick

Have PeopleSoft and E-Business Suite lost their magic?

If you take a look at Gartner’s Magic Quadrant, then the answer is yes. This year, PeopleSoft CRM and E-Business Suite were nowhere to be seen on the research firm’s annual Sales Force Automation rankings – – a list on which they have placed high in the past.

So, what does this mean?

Oracle certainly isn’t putting a lot of effort into selling the applications.  For a tool to make Gartner’s Magic Quadrant – – a system that ranks vendors in the four categories of leaders, challengers, visionaries and niche players – – it must have 15 new customers actively deploying the application in the past year. Neither PeopleSoft nor Oracle E-Business Suite met these qualifications.

As described by Grant Buckler in this article from CIO Magazine, Oracle’s CRM offerings are “a mixed bag,” resulting from what Buckler calls “acquisition fever.”

Oracle’s Siebel CRM makes the software vendor a major CRM player. However, as Gartner’s Robert DeSisto says in the article, PeopleSoft Enterprise and E-Business Suite CRM are far from the forefront. “I don’t see quite frankly much activity there,” DeSisto says.

Where is the activity? Besides Siebel, Salesforce.com has been named the sole other leader in Sales Force Automation, with Microsoft Dynamics CRM, SAP and Sage’s SalesLogix as challengers.

This leaves Oracle’s E-Business Suite CRM and PeopleSoft CRM customers in a tough position. Should they wait to migrate to Fusion (scheduled to be released later this year), switch to a different vendor or just stick it out for the time being?

What do you see in the future for these CRM applications?

Here’s a look back at just a few of the many ups and downs of PeopleSoft and E-Business Suite in the CRM market:

Oracle unveils new version of PeopleSoft CRM

Siebel buy further complicates Fusion plans 

SAP beats Oracle in Jefferson County

If you’re a customer, what do you plan to do?  

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