Eye on Oracle

Jul 21 2012   10:33AM GMT

Oracle Support to retire Flash version in August

Mark Fontecchio Mark Fontecchio Profile: Mark Fontecchio

Oracle will retire the My Oracle Support Flash interface on Aug. 10.

The company made the announcement to Support customers on Friday afternoon in a note from Dennis Reno, VP, Customer Portal Experience. Oracle has been updating the HTML user interface of Oracle Support, and advising customers to move over there as soon as possible.

Oracle launched the Flash interface three years ago, but it was soon met with dismay from many Oracle Support customers, who said it was clunky and buggy. Shortly after Oracle began offering Flash and HTML interfaces side-by-side. But now, much like Apple on the consumer side, Oracle is moving away from Flash.

Reno wrote in his note that there will be a countdown banner on the My Oracle Support login page indicating when the Flash interface will go out of service. There is no need to re-register, as Oracle Support users’ names and passwords will remain the same, and they will be automatically redirected to the HTML site on Aug. 10.

One important note is that the HTML interface will only support Internet Explorer 7 or newer versions — Internet Explorer 6 will not be supported. Other supported browsers include Mozilla Firefox 3 and newer, Safari 3.1.2 and newer and Chrome 5 and newer. An Oracle Support note has more details.

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