Eye on Oracle

Mar 14 2007   9:36AM GMT

Oracle experts to the rescue, or how to ask for help and get it

Beth Pariseau Beth Pariseau Profile: Beth Pariseau

Shay Shmeltzer, who works with JDeveloper, devotes significant time every day to answering questions on the OTN discussion forums. He recently wrote a blog post called “10 Commandments for the OTN Forum Member” which lists ways to improve your chances of getting a solid answer to your question, as well as ways to become a positive member of an Oracle community.

Our Ask the Experts section on SearchOracle.com isn’t exactly a forum, but many of these rules still apply. You’re more likely to receive a response to your question, and a detailed one that will solve your specific problem, if you follow these guidelines of Shay’s:

  • Give details about versions and technologies. What version of Oracle are you using? What’s your operating system?
  • Give detailed error messages. It’s especially helpful if you copy the stack trace into your email.
  • Search before you post. More often than not, the problem you’re having has already been addressed somewhere on the Web — on our site or one of the many Oracle forums out there. You’ll save yourself and our experts a lot of time if you try Google first.

Here are a few more tips to remember when posing a question to our of our experts:

  • Post in the correct category. If you ask a migration question in the SQL category, it might never be addressed.
  • Don’t post a question to an archived category. The experts for our “archived” categories are no longer taking questions, but you can still search their content.
  • Try our learning guides too. You’ll find hundreds of expert responses organized by category in our learning guides, so try those to get instant answers to your questions. Our “Fast guide to solving common Oracle errors” is especially popular.


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