Eye on Oracle

Mar 11 2011   8:26PM GMT

Many Oracle customers to see support cost changes this year

Mark Fontecchio Mark Fontecchio Profile: Mark Fontecchio

Chris Kanaracus at IDG has a good story about how many Oracle customers will see Oracle support cost changes this year. The change is due to many Oracle products moving off Premier Support and going into Extended Support and beyond.

Some major modules of E-Business Suite, PeopleSoft and JD Edwards are in this boat. From the story:

Support deadlines have been a hot topic among members of the Oracle Applications Users Group (OAUG), and will surely also be at the group’s Collaborate 11 conference in April, said John Schmitz, who serves on the organization’s Customer Support Council.

Users have “a lot of concern” about the cost and complexity of upgrades, said Schmitz, who is also an E-Business Suite project leader at the University of Wisconsin-Madison’s IT department. “I think they’d welcome all the help they can get.”

Oracle recently made a “big step forward” in this direction with the release of a number of detailed guides that walk customers through specific upgrade processes, Schmitz said.

Also check out SearchOracle.com’s recent story on whether the phrase Oracle Support is an oxymoron, and readers’ reactions to that story.

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