Eye on Oracle

Nov 17 2010   4:04PM GMT

Big upcoming support switch for Sun customers

Mark Fontecchio Mark Fontecchio Profile: Mark Fontecchio

Sun Microsystems support customers are on a verge of a big switch to My Oracle Support next month.

The support migration will take place Dec. 10-12, and will include retiring Sun support Web tools such as SunSolve, Member Support Center and Goldstar. Sun support customers should already be well aware of the switch, and hopefully are prepared for the transition.

How smoothly that transition goes from Oracle’s end will remain to be seen.  Last year, Oracle support customers experienced problems when Oracle moved them all to its new portal, My Oracle Support, after the company retired the Classic Metalink. Complaints about My Oracle Support included a Flash interface that often wasn’t compatible, unhelpful tech support, and the inability to simply log into the portal.

And that was for existing Oracle support customers just moving to a different support platform. Does anyone think that Sun support customers migrating over will happen without any glitches?

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