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NAO


April 7, 2017  11:48 AM

GDS changes start from the top

Bryan Glick Bryan Glick Profile: Bryan Glick
Digital government, GDS, Government IT, NAO

Last week’s highly critical National Audit Office (NAO) report highlighted the need for change at the Government Digital Service...

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March 30, 2017  1:46 PM

Can GDS avoid becoming just another Whitehall silo? Analysing the NAO’s scathing critique

Bryan Glick Bryan Glick Profile: Bryan Glick
Digital government, Digital transformation, GAAP, GDS, NAO, Verify

Prior to this week’s publication of the latest National Audit Office (NAO) report on the Government Digital Service (GDS), rumour had it the Whitehall watchdog had pulled back from serious criticism and tempered its observations. A first draft, so it was said, was subsequently toned...


December 11, 2015  10:53 AM

GDS must respond openly and honestly to NAO criticism

Bryan Glick Bryan Glick Profile: Bryan Glick
e-borders, GDS, Government IT, NAO, PAC, RPA

MPs are often at their most lyrically creative when they sit on the Public Accounts Committee (PAC) and are given free rein to criticise those they see as miscreants wasting taxpayers' money.

So this week we saw


December 16, 2014  6:08 PM

Introducing the Devereux-Hodge shambolicness scale for rating progress of Universal Credit

Bryan Glick Bryan Glick Profile: Bryan Glick
Agile, Digital skills, dwp, GDS, NAO, PAC, Universal Credit

If Universal Credit were made into a Hollywood rom-com, you just know that Margaret Hodge and Robert Devereux would be the central characters. Thrust into repeated opposition on different sides of a heated Public Accounts...

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November 28, 2014  12:03 PM

DWP still has lessons to learn to make Universal Credit IT a success

Bryan Glick Bryan Glick Profile: Bryan Glick
Digital skills, dwp, GDS, NAO, PAC, Universal Credit

"Unacceptably poor management" and "wasted time and taxpayer's money" - that's how Margaret Hodge, MP, the chair of the Public Accounts Committee described Universal Credit this week.


December 12, 2013  7:27 AM

Universal Credit IT: What we know; what we don’t know

Bryan Glick Bryan Glick Profile: Bryan Glick
Accenture, Agile, BT, GDS, HP, IBM, NAO, PAC, Universal Credit

"There is no debacle on Universal Credit" declared Iain Duncan Smith in his opening salvo to MPs on the Work and Pensions Select Committee this week.

The...


November 8, 2013  11:46 AM

What is the public interest in Universal Credit IT?

Bryan Glick Bryan Glick Profile: Bryan Glick
Accenture, BT, dwp, HP, IBM, NAO, PAC, Universal Credit

Here's a question for you to ponder: What is the public interest in Universal Credit, the government's flagship welfare reform programme?

My guess is that the public would be very interested to know how the


November 6, 2013  12:19 PM

Universal Credit – now the role of IT suppliers must come under scrutiny

Bryan Glick Bryan Glick Profile: Bryan Glick
Accenture, BT, dwp, Government IT, HP, IBM, NAO, Universal Credit

It is increasingly likely the government will have to write-off most, if not all, of the £303m spent so far on developing IT to support Universal Credit.

Multiple sources told Computer Weekly that


September 12, 2013  11:33 AM

How much worse will Universal Credit IT problems get?

Bryan Glick Bryan Glick Profile: Bryan Glick
Accenture, BT, dwp, Government IT, HP, IBM, NAO, PAC, Project management, Universal Credit, Whitehall

How much worse might things get with the troubled Universal Credit IT programme?

Last week, we learned through a National Audit Office report that...

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September 5, 2013  11:40 AM

Universal Credit IT: Separating the truth and the lies – you decide

Bryan Glick Bryan Glick Profile: Bryan Glick
Agile, dwp, Government IT, NAO, Project management, Universal Credit

Work and pensions secretary Iain Duncan Smith - the person ultimately responsible for the delivery of Universal Credit - has been touring TV and radio stations this morning, and facing questions in the House of Commons, to try to present a positive light on the


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