Computer Weekly Editor's Blog:

Customer engagement


June 17, 2015  4:31 PM

If you want big data, start small

Bryan Glick Bryan Glick Profile: Bryan Glick
Analytics, Big Data, Customer engagement, Government IT, Open data, RBS

If you believe everything the IT industry tells you, then by now "big data" should have resolved all your decision-making problems and presented executives and employees with the insights they need to do their jobs...

October 7, 2011  2:29 PM

In our great depression, customer engagement is king

Bryan Glick Bryan Glick Profile: Bryan Glick
CRM, Customer engagement, Downturn, economy, Mobile, Recession, social media

The biggest issue for businesses at the moment is customer engagement.

The ongoing economic troubles are, of course, a worry for every company, but there is little than many firms can do to change the economy on their own. So, at a time like this, they need to get more from their...


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