Computer Weekly Editor's Blog:

CRM


May 27, 2016  10:38 AM

The incredible shrinking Hewlett Packard – where does it go next?

Bryan Glick Bryan Glick Profile: Bryan Glick
AWS, cloud, Dell, HP, HPE, IaaS, IBM, Mergers & Acquisitions, SaaS, Salesforce.com, Server

In 2011, Hewlett Packard’s annual revenue was $127bn, making it the largest technology company in the world by sales at that time – yet its market worth was a comparatively meagre $42bn. It had just

August 21, 2014  12:51 PM

Technology on trial – justice system could do better at finding digital fingerprints

Bryan Glick Bryan Glick Profile: Bryan Glick
digital, mobile apps, police, social media

I've just completed jury duty - my first real-life experience of the English judicial process. It's a fascinating thing to do - I would recommend it to anyone. But it was also an eye opener for the role of technology as evidence in a case.

This is based on just one trial in which I was...


May 14, 2013  5:01 PM

Is G-Cloud changing the behaviour of the big IT suppliers?

Bryan Glick Bryan Glick Profile: Bryan Glick
Cloud Computing, CloudStore, datacentre, G-Cloud, Government IT, Memset, Oracle, Salesforce.com, SME

The government's G-Cloud has its critics, who like to cite the relatively few millions of pounds of spending put through the programme as being tiny compared to the annual £16bn government IT spend.

But - putting aside the obvious counter argument that such change takes time and...


April 19, 2013  1:17 PM

Don’t let training and skills be the forgotten investment in the digital revolution

Bryan Glick Bryan Glick Profile: Bryan Glick
cloud, jobs, Mobile, recruitment, Skills, social media, Software development

One of the criticism made of the late prime minister Margaret Thatcher during the recent coverage of her life and death was the way she abandoned communities that had once relied on former businesses such as mining and manufacturing.

There's a case to be made that she was right to...


February 21, 2013  1:48 PM

EU cyber laws should target IT suppliers’ security negligence

Bryan Glick Bryan Glick Profile: Bryan Glick
Apple, China, Cyber security, Data breach, Data protection, Ecommerce, government, Hacking, Internet, IT security, legislation, social media

Cyber security has made its ultimate mainstream breakthrough. This week, a relatively minor hack targeted at Apple not only made the BBC 10 O'clock News, but warranted a lengthy studio...


February 8, 2013  11:05 AM

Place your bets – who will fall off the cliff of technology change?

Bryan Glick Bryan Glick Profile: Bryan Glick
2e2, Big Data, BlackBerry, BlackBerry 10, cloud, Dell, innovation, Mobile, social media

We've all become used to the idea of constant change working in a sector like IT. We're so familiar with coping with the pace of innovation, that sometimes it's easy to miss the scale of what is happening around us.

Make no mistake, we're seeing change at a pace and scale that even for...


October 22, 2012  5:28 PM

Leaders need to be part of the network not apart from it

Bryan Glick Bryan Glick Profile: Bryan Glick
GES2012, Internet, social media

Last week in Rio de Janeiro saw a gathering of the "informed elite".

That phrase is in quote marks because it's not one that I would ordinarily use, nor in fact is it one that even the person who used it wants to use, as I shall explain.

But it's the impending demise of...


October 9, 2012  1:11 PM

GES2012: Optimising information use through the internet and social media

Bryan Glick Bryan Glick Profile: Bryan Glick
GES2012, innovation, Open data, social media

This year's Global Economic Symposium (GES) takes place in Rio de Janeiro next week, on 16-17 October.

GES is an annual event that invites stakeholders from around the world to discuss global issues, challenges and...


September 28, 2012  1:40 PM

Cloud is an economic opportunity for the UK – does the government know?

Bryan Glick Bryan Glick Profile: Bryan Glick
Amazon, Cloud Computing, Data protection, dreamforce, European Commission, European Union, regulation, Salesforce.com

It has long been the case that governments and regulators struggle to keep up with the pace of change in technology. With the growth of cloud computing - the first genuinely globalised, commoditised, off-the-shelf IT service - that challenge threatens to become a serious problem for the European...


October 7, 2011  2:29 PM

In our great depression, customer engagement is king

Bryan Glick Bryan Glick Profile: Bryan Glick
CRM, Customer engagement, Downturn, economy, Mobile, Recession, social media

The biggest issue for businesses at the moment is customer engagement.

The ongoing economic troubles are, of course, a worry for every company, but there is little than many firms can do to change the economy on their own. So, at a time like this, they need to get more from their...


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