Is your organization deploying Oracle cloud technology, or sticking with on-premises technologies?

Jack Vaughan Jack Vaughan Profile: Jack Vaughan
Cloud Computing

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What's the most important part of today's enterprise mobile technology stack?

Colin Steele Colin Steele Profile: Colin Steele
  • Shezartech
    Technology has influenced every sphere of human life. As for a business there are two broad areas of human technology interaction - consumers and employees. 
    Technology stack on consumer side these days have a campaign management software that automates and regulates digital campaigns, Percolate is an example of one of these softwares. 

    Based on all qualified leads, a lead management system is essential to track and to follow up and tag leads received from marketing. Salesforce is the worlds most renowned lead management platform.

    Post acquisition, CRM, customer complaints, retention, support come into play. Zoho is an example of one such CRM. 

    Last but not the least comes employee experience that starts with a learning management system once on boarded. Brainmint by Shezartech is an example of one such LMS. 
    30 pointsBadges:

What backup technologies have you found most successful at achieving faster data restoration?

George Crump Profile: GCrump

What technology has had the biggest impact on how you deliver ITSM support?

SearchCIO Harvey Koeppel Profile: SearchCIO
  • Sharon Fisher
    It seems to me that focusing entirely on technology is a mistake that CIOs often make. What is the problem to be solved? What is the bottleneck? It may well be that it has nothing to do with technology and instead has to do with the process and the workflow. Technology can help, but only if you know what the problem is. Just throwing technology at it doesn't necessarily help and in fact can make things worse.
    9,660 pointsBadges:
  • Linda Tucci
    Hi Sharon,

    Your point is well-taken. Throwing technology at an IT-business problem is just as much a mistake as deploying an ITSM strategy that focuses entirely on meeting IT metrics rather than meeting a business need. Still, I'm curious to hear your view on what technology of late (cloud, analytics, mobile ...) has had the most impact on ITSM strategies.  
    8,265 pointsBadges:

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