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Nov 10 2011   2:39PM GMT

SunGard says its managed DR program tackles application recovery, promises ‘contractually guaranteed’ service levels

John Hilliard Profile: John Hilliard

SunGard Availability Services announced its Managed Recovery Program this week, which the company said cuts the cost and complexity of an organization’s DR operation by handing over planning and management tasks to SunGard’s staff.

The company said in a statement on its website that the program takes over the planning, implementation, maintenance and testing of DR operations for a client. It also offers recovery at “contractually guaranteed service levels,” according to SunGard.

In a statement, the company said its “programmatic approach helps customers identify and address [root cause] pain points, such as change management for disaster recovery plans and procedures, and staff availability and skill levels needed to support testing and recovery activities.”

The recovery program offers startup of operating systems, network and backup servers, as well as management during testing and following disaster events. SunGard said it will use test results to make recommendations for improvements, remediation planning and other services.

SunGard appears to aim the service at organizations that want to save money on DR, or those lacking the in-house IT expertise or experience to develop and maintain a DR program internally, according to this video. Along with the contractual guarantee for specific service level, the company is careful to emphasize that support staff are available for recovery operations 24 hours a day, seven days a week.

Apparently, SunGard won’t leave you hanging on the telephone in case of a disaster.

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