Over at SearchDataBackup.com, Dave Raffo reports on an Internet revolt of sorts (or at least, teeth-gnashing) over the newest version of Symantec’s Backup Exec 2012.
Or, as one commenter wrote on the Symantec forum:
“I was going to post my negative views and my findings on the new product (besides the UI) but after reading some of these posts, I would feel like kicking a man when he is down, I’ll wait for R1, this vesion is full of bugs is not just the UI or the selection list things. change is good… but damn!!!”
At the risk of over-simplfying the complaints, it sounds like the issue is that changes to the UI were meant to make Backup Exec easier for new customers and incorporate new tech, but they have proven to be, uh, a challenge for some existing users so far.
So is Symantec handling the criticism well? Deepak Mohan, SVP of the company’s information management group, told Raffo that:
“We’re finding new customers love the interface. There’s a fraction of existing customers saying they want the old stuff, they don’t want to move to the 21st century. They don’t have the time to spend learning the new interface.”
Okay, maybe not the most diplomatic way of handling it. But Symantec is clearly trying to push ahead with innovations in the storage space, as company CEO Enrique Salem told SearchDataBackup.com earlier this week.
And the company points out in the Backup Exec story and on the comment board that the changes were made with input from customers. And those changes had to be made, because of new features such as support for cloud, dedupe and virtual backups.
And, well, customers using a new product need to take time to read the instructions.
So what say you? Is this a problem with BE 2012, or just some people who need to read the instruction manual. Tell us in the comments below.
But seriously, are the changes *that* bad?