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Service management

August 26, 2013  6:39 AM

Zen & the art of help-yourself pick & mix helpdesks

Adrian Bridgwater Adrian Bridgwater Profile: Adrian Bridgwater
cloud, helpdesk, Service management, Services, Zendesk

Cloud is a service -- doh, no big surprise there really right? Why then is customer support and help and succour, sustenance and service not a more up-front message in the message sets used by cloud vendors? In truth it actually is, open hybrid hosting cloud specialist Rackspace sells itself on...

August 19, 2011  3:25 PM

The Evolution of IT 3.0

Adrian Bridgwater Adrian Bridgwater Profile: Adrian Bridgwater
Cloud Computing, SaaS, Service management

Here's a bit of a techie Friday fun video to end your week with.

Below is a video from ServiceNow detailing the evolution of IT Service Management and how it has changed businesses. The video gives a timeline of how businesses operated from the age of the mainframe all the way to today...

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