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August 26, 2013  6:39 AM

Zen & the art of help-yourself pick & mix helpdesks

Adrian Bridgwater Adrian Bridgwater Profile: Adrian Bridgwater
cloud, helpdesk, Service management, Services, Zendesk

Cloud is a service -- doh, no big surprise there really right? Why then is customer support and help and succour, sustenance and service not a more up-front message in the message sets used by cloud vendors? In truth it actually is, open hybrid hosting cloud specialist Rackspace sells itself on...

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