Unified Communications: Click to talk

Mar 29 2008   5:11PM GMT

Unifying Phone Communications

Tony Bradley Tony Bradley Profile: Tony Bradley

Over the past ten years or so, the variety of ways available to connect with an individual has exploded. I mentioned a few posts back how technology has evolved so that you can call, email, instant message, text message, voicemail, etc. to communicate. But, the problem is that there are too many now. When you want to reach somebody, you may have to pick between 3 or 4 phone numbers. As a function of unified communications, a key piece of the puzzle is to try and reduce the options down to a single phone number, which then intelligently routes to the user. Vendors are making strides toward that goal with varying strategies for how to simultaneously ring the desk and cell phone, or methods to leverage wireless network capabilities in the office, but route to cellular when the phone is out of range. I think we’re getting there. Check out Two Options for Cellular Mobile Unified Communications¬†for more analysis of the emerging and evolving solutions for this communications dilemma.

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