Unified Communications: Click to talk

Aug 23 2008   1:06PM GMT

The Value of VoIP

Tony Bradley Tony Bradley Profile: Tony Bradley

For new companies or old companies building new facilities, the value of VoIP is easier to define and the return on investment can be realized much quicker. Deploying only one infrastructure- the network infrastructure- for voice and data, rather than an IP network for data and separate wiring and infrastructure for voice presents immediate cost savings. For existing businesses, the value is still there, but removing and replacing an already present voice network is a harder sell in terms of ROI. As this article points out, there is value in VoIP, but businesses need to look carefully at the costs of licensing and the actual handset phones they will need. More importantly, to more accurately determine the value or ROI, the business needs to look not just at the ‘now’, but also project how they will grow and expand over the next 2 to 3 years and what the additional investment will be. On the other hand, VoIP is not an island an the sum total of the value of VoIP does not rest in the VoIP itself. VoIP is also a stepping stone to more comprehensive and robust unified communications solutions which can make the business more efficient and boost productivity, increasing the value of VoIP even further.

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