Unified Communications: Click to talk

Nov 12 2007   8:24PM GMT

The Promise of UCC

Tony Bradley Tony Bradley Profile: Tony Bradley

UCC. Get used to it. You will see the term a lot. It stands for Unified Communication and Collaboration. In a nutshell, it represents combining and merging virtually all forms of communication to enable real-time communication and collaboration. Currently, a manager who has a question while reviewing an employee’s expense report most likely has to leave the expense report tool to look up the employee’s contact information, then dial the number on a phone to call the employee. With UCC, this functionality is streamlined and simplified. With a simple click from within the expense report tool, the employee is automatically dialed, perhaps using VoIP from the manager’s computer so that no additional device is necessary. This is just one simple example. A recent blog post at Cisco discusses the concept in greater detail: The Promise of Collaboration.

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