Unified Communications: Click to talk

Jan 31 2010   10:28PM GMT

The Decision to Outsource UC

Tony Bradley Tony Bradley Profile: Tony Bradley

Unified communicatons offers a variety of business process and financial benefits for organizations. More than any other technology solution in recent memory, unified communications is actually capable of delivering clear, short-term ROI to justify the investment.

Still, coming off of the economic implosion the world has been through the past couple years, leading many organizations to cut budgets deeply and staff even deeper, even a clear value like unified communications can be a difficult decision to make.

A recent article from SearchUnifiedCommunications illustrates the growing reliance on outsourcing to gain the benefits of unified communications without the capital expense for infrastructure and knowledge internally.

To meet growing demands, organizations are increasingly evaluating their UC application deployment, monitoring and management options. There are three options:


  • On-premise with internal management (build-your-own UC)
  • On-premise with third-party management (managed UC)
  • Fully outsourced (hosted UC)

To decide which is most appropriate, companies must consider capital and operational costs, management, flexibility and scalability.

The article goes on to say:

The type of managed services an organization uses varies. Once limited to whole-network outsourcing or limited equipment maintenance contracts, managed services now encompass an enormous variety of services and network-delivered applications.

Read the whole article to learn more about how leveraging managed service providers and outsourcing elements of unified communications can allow your organization to capitalize on the benefits of UC in a more cost-effective, and less cumbersome manner.

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