Unified Communications: Click to talk

Jul 31 2008   6:50PM GMT

Single Point of Contact

Tony Bradley Tony Bradley Profile: Tony Bradley

What does the future of Unified Communications hold? I am sure that Microsoft, Cisco, Nortel and other major UC players all have their own visions (weighed heavily with their own UC products and solutions), but Network World’s Michael Osterman describes his vision of the UC future in this article. I agree with the direction Osterman describes. I think part of the promise of UC is to have a single point of contact. I can have one handle- a phone number, or an IM handle, or an email address- and regardless of whether someone wants to reach me by phone, email, instant messaging, voicemail, fax, etc.- they will all use the single point of contact rather than having to know or remember an entire list of addresses and phone numbers.

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