Unified Communications: Click to talk

Dec 31 2009   12:18AM GMT

Nuance Expands Voice-to-Text with Spinvox Acquisition

Tony Bradley Tony Bradley Profile: Tony Bradley

Nuance, maker of the popular speech-to-text software Dragon Naturally Speaking (also offered in a convenient iPhone size), announced that it is purchasing Spinvox–another leading voice-to-text provider.

One of the many facets of unified communications can be the ability to deliver voicemail via email. This is often done as an embedded sound clip, or a file attachment that you can play, but actually listening to a voicemail is not always practical or convenient.

Providing an ability to automatically transcribe voicemail messages and deliver the text version via email can be a valuable service. Of course, it also has to be remotely accurate. The ridiculous transcriptions offered by Google Voice can make for a hours of enjoyment, or maybe a good drinking game–but extracting any useful information from the text is nearly impossible.

I have used Dragon Naturally Speaking, though, and it does an admirable job of converting my words to text and putting them on the screen. Hopefully Nuance and Spinvox can create some synergies and provide *accurate* voicemail transcription.

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