Unified Communications: Click to talk

Sep 24 2009   3:58AM GMT

It (Almost) Never Hurts to Update

Tony Bradley Tony Bradley Profile: Tony Bradley

One of the steps that should be on somewhere in the top 5 troubleshooting steps for virtually any problem is ‘download and apply most current update’ for the software or hardware in question (and/or peripheral software or hardware that could be related to the problem).

Another top 5 step would be to Bing (or Google if you prefer) the issue and see what the vast Interwebs might have to say on the subject. It usually helps to be as specific as possible- like copying and pasting the actual error message you are seeing. Often you will find that this step leads to the first step I mentioned as you encounter comment after comment from users who had the same problem until they applied the latest update.

A recent blog post on the OCS Team blog illustrates how sometimes the latest update may even address issues not specifically called out in the knowledgebase or readme text. If you end up calling for support, applying the latest upates is guaranteed to be one of the top 5 steps the custmer service tech walks you through, so you may as well cut out the middle-man and just do that part before you call.

Bottom line- it never hurts to apply the latest updates…except when it does. There are occasionally patches and updates that break more than they fix, but those are fairy rare these days (at least from estabished / major vendors). The odds of a corrupt patch are probably significantly lower than the odds that applying the latest upate could solve your problem.

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