Unified Communications: Click to talk

Feb 28 2010   9:32AM GMT

Define “Unified Communications”

Tony Bradley Tony Bradley Profile: Tony Bradley

It can be very frustrating for IT managers and C-level executives to continuously see unified communications in the headlines, and apparently driving business communications and strategy, yet nobody seems to know what it even means. How do you adopt and implement such a thing?

A recent article in Processor Magazine seeks to help you cut through the confusion:

 “There are so many definitions and interpretations. Some people say UC when they mean unified messaging. Some equate UC with just email, just instant messaging,” says Scott Gode, vice president of product management and marketing at managed UC communications provider Azaleos (www.azaleos.com).

A sidebar to the article defines three key points to help simplify and define unified communications:

  • Unified communications is designed to help your employees communicate more effectively with customers and one another.
  • UC encompasses many different areas, including telephony, messaging, and videoconferencing, each of which may be deployed and integrated with your network as appropriate.
  • As you construct your UC system, you must make sure the network plumbing supporting it is secure and reliable.

Check out the complete article to learn more about Simplifying Unified Communications.

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