Unified Communications: Click to talk

Feb 25 2009   2:32PM GMT

Cost Savings Drives UC Adoption by SMB’s

Tony Bradley Tony Bradley Profile: Tony Bradley

ROI is generally at or near the top of the checklist when trying to determine if a given project should be approved. Of course, the project may make workers more efficient, it may improve logistics or increase the speed at which products or services can be delivered to customers, or it may just be really cool. But, where the rubber meets the road is translating that efficiency, speed, or productivity into dollars and comparing it against the initial investment to determine if it is really worth it.

Recent studies by Siemens and bMighty help to illustrate just how significant that ROI is and how quickly the initial investment can be recovered when implementing unified communications. Interestingly, the Siemens study also found that SMB’s have the same top 6 pain points (listed in the same order of priority) as large enterprises when it comes to unified communications.

Looking at the big picture and doing the math “the study says 70% of SMBs have dealt with the top five pain points, rendering an average of 17.5 hours per week per knowledge worker into “unproductive” work time. This costs an average of $26,041 per knowledge worker per year, or $5,246 per employee per year.”

Comparing that with an average unified communications implementation cost of $225 per worker, a company with only 50 employees could see cost savings of over $250,000 in the first year. The cost of deploying unified communications will vary largely depending on the vendor that is chosen and the current state of the organization’s communications and data infrastructures, but for a company of only 50 people it is almost certain to be significantly less than $250,000.

Say the company has 250 employees? Suddenly that $250,000 in savings becomes over $1.3 million. If an investment in unified communications can save a 250-person company $1.3 million per year I think the next questions should be ‘when can we start, and how soon can we get UC up and running?’

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