Will there come a point when we can stop talking about how confusing / perplexing / foggy / murky / cloudy / or otherwise ‘complicated’ the concept of unified communications is? I mean, the very nature of unified communications is based around simplifying and streamlining- so why is it so difficult to grasp?
Granted, I agree that many organizations and IT admins are still trying to make sense of UC and what it means to them. I am just as guilty of writing repeatedly (this post notwithstanding) about the difficulties of understanding what UC involves.
But, the technologies and concepts that comprise unified communications have been around for awhile, and the buzzword concept of unified communications has also been around for awhile. It seems like we should be able to move past the fact that it is made up of a variety of components and that you can mix and match components and vendors to create the UC that works best for you, and focus on how to implement it more efficiently, or how to leverage it effectively to maximize the benefits.
Hopefully we’re getting there. Slowly, but surely. In the meantime, those who are still confused and perplexed will find value in this video whiteboard tutorial series from Information Week. This Information Week article provides some background on what you can expect from the webcasts.