Unified Communications: Click to talk

Sep 18 2009   11:08PM GMT

Achieving UC Utopia

Tony Bradley Tony Bradley Profile: Tony Bradley

What is the ultimate goal of unified communications? For you, the user?

Organizations have all kinds of potential reasons for adopting unified communications. Cut costs. Improve efficiency. Communicate more effectively. Streamline business processes. Converge voice / network administration. The list goes o.

But what’s in it for you? Beyond from the hyperbole and and grandiose claims in marketing brochures, the ultimate promise of unified communications from a user perspective is the single number / single device access.

It’s nice to be able to use Presence to see if someone is available and choose the best method of communication based on that individual’s current status. What would be even better is if you only had one method of contact for the individual- his SIP URI for example- and the unified communications environment would intelligently route the communication based on Presence and preferences. Let the recipient choose the best method of communication instead of the sender.

We’re not there (obviously). Most people still have an email address, a desk phone number, and a mobile phone number at a minimum. Many people carry multiple mobile phones to stay in touch with different parties. Cutting Through the Clutter for Unified Communications takes a look at the current state of affairs and explores how we get from here to that UC Utopia of single number / single device communications.

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