Cliff Saran’s Enterprise blog:

Outsourcing


February 1, 2011  10:06 AM

How Diageo makes IT efficient

Cliff Saran Profile: Cliff Saran
Diageo, franz, Outsourcing, SAP

In this podcast, Brian Franz, CIO at Diageo, explains how he achieves a variable cost structure for IT, using outsourcing and running global business processes.

 Listen to podcast >>

 

November 16, 2007  3:16 PM

Goodbye lock-in blues

Cliff Saran Profile: Cliff Saran
budget, Cloud Computing, flexibility, Outsourcing, SaaS, Software

Within the next 10 years chief information officers and IT directors will have the upper hand when buying new IT systems, analyst Gartner has predicted. Enough is enough....


September 10, 2007  8:40 PM

Smartphone woes

Cliff Saran Profile: Cliff Saran
Customer service, Outsourcing

I had some problems with my XDA Orbit which meant it needed to be sent back to O2. Straightforward enough, but my experience has certainly made me feel that O2 customer service was well and truly broken.. I decided to send the phone back via our courier from work, as I believed this would be the...


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