Cliff Saran’s Enterprise blog:

Customer service

February 14, 2008  6:54 PM

IBM Domino support #3 – Responsibility and legacy

Cliff Saran Profile: Cliff Saran
Customer service, Domino, IBM, Support, vista

I've been accused of writing dribble, trying to dig up a story when none exists and a few comments on my postings about Lotus Domino support have even suggested I get a new job and a...

September 10, 2007  8:40 PM

Smartphone woes

Cliff Saran Profile: Cliff Saran
Customer service, Outsourcing

I had some problems with my XDA Orbit which meant it needed to be sent back to O2. Straightforward enough, but my experience has certainly made me feel that O2 customer service was well and truly broken.. I decided to send the phone back via our courier from work, as I believed this would be the...

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