One of my readers has commented about how badly Hannaford and TJMaxx have been treated by the media and Internet commentary because of their data breaches.
From my perspective, concerning the data breaches, I can only speak as an auditor and an engineer, not having been inside either company’s network, but, like you, I can read the news and read between the lines.
And I think that Hannaford was doing a good job and TJMaxx was not. Why?
TJMaxx was not PCI compliant, and Hannaford was. Big deal, you say, we all know about compliance! It’s the “Gentleman’s C.” Absolutely. But Hannaford cared enough to make the effort, at least, and get in line with some basic good security practices.
They were NOT storing Social Security numbers, names addresses and PIN numbers. They were doing it right.
TJMaxx, on the other hand (and a bigger company, at that) was using WEP at all their stores, and wasn’t even baseline with their information storage practices. Didn’t even try to put compensating controls in place (like a firewall between the stores and the corporate network). Have they even done anything different? Nothing in the news about that.
Hannaford was out there replacing hardware in a hurry to get rid of the malware. When was the last time a company replaced hardware in all their stores? Not cheap, and an enormous effort. Maybe it was driven by reputation risk, but that’s 150% more than we know about TJMaxx’s efforts.
Hannaford was the victim of a sophisticated attack, probably (??????) from Russia, and possibly with inside help. (More on the Russians, later.) Could they have caught it? We’ll know more, I hope, and soon.
TJMaxx let a script kiddie and his pals in, because they didn’t want to upgrade their registers and hardware until they absolutely had to. The money that went to banks and fines and external auditors for the next 20 years could have covered it. Easily. They took a risk, and had a “plan” for compliance. Their acquiring bank let them do that because it was better than no plan at all.
They’ve paid the fines and settled the suits, but they’ll be an object lesson for a long time to come.