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I finished an IT audit not too long ago with an organization that did not have any policies. They had an employee handbook, that had some declarative statements that employees signed off on during their first week on the job. They are a small company growing into a medium-sized one, and part of their business maturity model was to standardize and document the structure of their organization. Having corporate policies is a critical element in business growth. Why?
Every regulatory requirement and/or compliance standard I’ve seen requires them. SOX, PCI, HIPAA, GLBA, FFIEC, COBIT, ITIL, etc. So in order to grow your business, at some point you will run into this requirement. And as an IT Auditor, I’m required to read them.
So I get to read a lot of policies – and a lot of them are bad.
An article from Anton Chuvakin highlights five basic mistakes, and I’d like to add five more (I like things in tens; you know, ones and zeros!) So here’s his five:
1. Not having a policy
2. Not updating the policy
3. Not tracking compliance with the security policy
4. Having a “tech only” policy
5. Having a policy that is large and unwieldy.
These are good points, and it’s a great read, so it got me started thinking about what I come across for policies and have been concerned upon seeing; so here’s my five:
6. Having a policy not mandated and approved by the “top of the house”
If no one from upper management has reviewed and approved these policies, they are just your opinion, or your mandate for your particular department. They do not cover the organization as a whole and provide no legal protections (enter the obligatory “I AM NOT A LAWYER” here). If the management doesn’t stand behind the policies enough to mandate and promote them, they are toothless and the employees will figure it out. So will their lawyers.
7. Having a policy that tries to incorporate standards and procedures
Quick, what’s the difference between policies, standards and procedures? (If you’re planning on taking the CISA or CISSP exams, better know this one). Go here for an answer from the FFIEC.
8. Not keeping employees educated and requiring an annual signed confirmation
Putting rules in an employee handbook that gets read (if that) during the first days of employment sends the message that security policy is not terribly important outside of HR – kinda like signing up for direct deposit and health insurance…. Keep the policy updated and make sure everyone reads and agrees annually. CYA.
9. Borrowing something you got off the Internet to make the auditors happy
Certainly my personal favorite. You may think you don’t have time to really craft a policy, but if it has been approved by management, you will be held to it in a court of law. Don’t borrow something you can’t possibly do and claim it’s your policy; when that policy is tested, you will most certainly flunk in a particularly public way. Ouch to your career.
10. Not taking ownership of the policy
Leaving security policies up to management, or internal audit….anybody but you so that you can complain about how terrible it all is and how much work you have to do in order to support it.
Consider that if you craft the policy, you can create a document that will address the needs of your environment. If it’s a realistic policy, you can build a set of standards and procedures you can incorporate into your workload. You can use these to generate statistics for getting more staff to monitor compliance and implement security. If you write it, you own it. Make it yours, make it real, it will be worth the time it takes to make it right.