Shared services are the next generation of IT

Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology...
Does anyone still care about corporate social media?

Each week, we scour the Web and collect all the best and brightest links to start your week off swinging. This week, we're looking at the latest credit card hacks, how Apple tricks its employees into keeping corporate secrets and a successful corporate social media campaign that will please all the...
Google privacy policy changes? Get over it

Three days ago, we all learned of some changes to Google's privacy policy. With the new changes, it will take what it knows about its users and "combine information you've provided from one service...
Anti-piracy laws like SOPA and PIPA highlight online priorities

The recent pullbacks of the two controversial anti-online piracy bills -- SOPA and PIPA -- don't mean that users can continue indefinitely to download their favorite content whenever and wherever...
Google data center solutions to adapt in your own IT shop

Each week, we scour the World Wide Web to give you a quick punch of last week's biggest news stories and interesting blog posts. This week, we're taking a look at whether computer science should be mandatory education, the new Wi-Fi coverage in the London Underground, and two very creative data...
Does BlackBerry have the smartphone features to stay relevant?

Research in Motion (RIM) must feel like the belle of the ball this week, especially after a year of major foibles, like the big BlackBerry outage. After
Banks on Twitter? Don’t bank on it

Recently, I was with my son to open an account at the local branch of my once mighty but now struggling Mega Bank. The customer service rep ran through the "product" options we had for creating his account and linking it to our main accounts. This product was free but required a minimum balance, or...
Strategic innovations roadblocked by project management

It's a very special time of the year and no, it's not just Girl Scout cookie season. We just completed our annual poll on IT salary satisfaction. Being kind of a data junkie, I've dived into our readers' responses with gusto and have been delighted in reading them. You've been painting quite the...
IT salary satisfaction survey says IT directors squeezed in midmarket

A question for all of you midlevel IT managers and directors out there: What's got you down? According to new data from the CIO/IT Strategy Group poll on IT salary satisfaction, your subgroup in midmarket-size companies is the least satisfied with compensation. Almost 31% of you were "somewhat...
Are your big data analytics ready for 2012?

Welcome to Q1 and the year of big data. Now that you're back in the saddle after a rousing holiday season, we've primed the well with our weekly dose of news from around the blogosphere, including the scoop on new releases of Linux and Hadoop, who exactly is still using Internet Explorer 6.0, and...