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May 18, 2018  1:29 AM

Apple Authorized Service Provider program: ComputerCare’s story

John Moore John Moore Profile: John Moore
Apple, Apple iOS, Channel, Channel partners, computer repair, Support services

What's life like in the Apple Authorized Service Provider program? The example of ComputerCare, a computer repair and IT consulting firm with offices in Santa Clara, Calif. and Seattle, sheds some light on that topic. ComputerCare has been an Apple Authorized Service Provider, or

April 25, 2018  7:56 PM

MSP tools: Virteva consolidates monitoring for better visibility

John Moore John Moore Profile: John Moore
Automation, Channel, IT monitoring, MSP

MSP tools play a pivotal role in a managed service provider's business.  A mix of off-the-shelf and home-grown tools help MSPs deliver services to their customers. Using automated tools to remotely monitor and manage clients' IT assets is really the essence of what an MSP does....


December 22, 2017  5:50 PM

IT channel partners: A look ahead at 2018

John Moore John Moore Profile: John Moore
Channel, Cisco, iot, Marketing, Microsoft

Taking a step back may shed some light on what's ahead next year for IT channel partners. A look at the top Channel Marker blog posts of 2017 -- as measured by page views -- reveals reader interest in next-generation networking, IT security, the internet of things (IoT), data management,...


November 8, 2017  2:44 PM

Three takeaways from Cisco Partner Summit 2017

John Moore John Moore Profile: John Moore
Channel, Cisco, Networking

Cisco Partner Summit 2017 covered a lot of ground before wrapping up last week in Dallas. Here are three takeaways from the channel event: Partners like a consistent strategy Cisco's focus on software and subscription-based offerings remained in force at the partner summit...


July 14, 2017  7:13 PM

Microsoft Inspire: Four takeaways from the company’s partner meetup

John Moore John Moore Profile: John Moore
Azure, Channel, Cloud Computing, Digital transformation, GDPR, Microsoft

Microsoft Inspire, the company’s renamed annual partner conference, concluded this week in Washington, D.C. Here are several things I learned over the course of three days: The Microsoft cloud partner base keeps growing Microsoft says it has some 64,000


May 30, 2017  5:09 PM

Cisco global certification program seeks simplicity

John Moore John Moore Profile: John Moore
certification, Channel, Cisco, Cisco partners, international

Cisco recently added a new certification tier that the company said makes it easier for partners to do business in the international marketplace. The Cisco global certification effort, dubbed Global Gold, currently involves a handful of partners, but that number could expand in light of new...


January 31, 2017  9:39 PM

ServiceNow gets results with use-what-you-sell thinking

John Moore John Moore Profile: John Moore
Channel, Cloud Applications, PaaS, Partner programs, SaaS applications, ServiceNow

IT companies for years have been urged to use what they sell -- how can tech purveyors expect customers to take the leap of faith when the sellers have yet to make the same commitment? The same kind of thinking holds true in the cloud computing era, and one example of the internal use philosophy is...


January 25, 2017  4:29 PM

Channel partners help SaaS provider enter overseas markets

John Moore John Moore Profile: John Moore
Channel, Channel partners, IAM, international, SaaS

Startups increasingly tap channel partners for help with product sales and marketing. It's a logical combination: The early-stage company gets access to the partner's established customer base and the partner gets access to emerging technology and a potential point of differentiation. This...


January 16, 2017  5:50 PM

More cybersecurity trends to watch for in 2017

John Moore John Moore Profile: John Moore
Channel, Channel partners, Cisco security, Cloud Security, Cybersecurity legislation, iot security, IT security, SDN

SearchITChannel's 2017 technology outlook article identified a number of cybersecurity trends affecting channel companies. Among those developments are...


December 7, 2016  4:33 PM

Microsoft offers free Azure training

John Moore John Moore Profile: John Moore
Azure, Channel, Channel partners, cloud, IT training and certifications, MCP, Microsoft

Microsoft said it has some 20,000 partners selling cloud through the company's Cloud Solution Provider program. Now, Microsoft wants to get more partner personnel up to speed on cloud technology. In a briefing this week, Gavriella Schuster, corporate vice president of Microsoft's Worldwide...


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