Business Process Automation: The Changing Face of IT


October 2, 2007  8:39 AM

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Mfalkow Michael Falkow Profile: Mfalkow


It used to be that MIS and IT professionals were charged with simply implementing technology solutions to keep a business functioning.  The “digit heads” were kept separate because few understood what was happening under the hood so to speak.  Now, however, IT managers and executives are being charged with proactively identifying and defining opportunities where technology will enhance and automate their organizations’ operations.  This requires the IT professional to not only understand the organization’s goals and objectives, but also have an in-depth understanding of the organization’s business operations.  In short, the IT professional is now being asked to walk across the “technical divide” that separates business operations from technology.  The result is Business Process Automation.


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