Business Service Management Today & Tomorrow:

July, 2010


July 23, 2010  3:46 PM

Business Service Management is About Being Part of the Business

Doug Mueller Doug Mueller Profile: Doug Mueller

Business Service Management, BSM, is at its essence a way of planning and structuring how an organization performs its job.  It is about understanding that the reason that the organization exists is to work with the business to accomplish its goals.  Note that there is an important distinction...

July 8, 2010  5:49 PM

Is the CMDB Relevant in the Cloud (or Anywhere Else for that Matter)?

Doug Mueller Doug Mueller Profile: Doug Mueller

Over the past few months, I have been involved in a number of discussions about whether the CMDB is relevant in a given context. The first involved a discussion of why bother with a CMDB, my team knows where things are and they know how things are connected so why bother with a CMDB.  Well, the...


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