Oh I See! Getting CIOs to view their jobs from a different angle

Nov 21 2011   9:21AM GMT

The list price conundrum

Arun Gupta Arun Gupta Profile: Arun Gupta

With the economy tightening again and uncertainty across geographies, enterprise spending is once again under focus; this is giving rise to some interesting discussions. Driven by the CFO, CEO, and CIO, who are exploring deferred investments or the usual, ‘doing more with less’, the discussions translate into unrealistic (as griped by vendors) expectations from suppliers, vendors, and partners to provide goods and services at deeper discounts.

The result is rounds of moaning and groaning from either side, citing their versions of reality and pushing the limit beyond the last transaction. The promise of future and making up the deficit in the long term does bend most; a few that do not oblige, are rewarded sometimes, but more often, it is an opportunity lost. The resultant business deals create suspicion if earlier everyone was enjoying margins higher than they should (be getting).

Irrelevance of the printed price

In the IT world, I never heard of anyone paying list price on anything that they bought.  In normal times, discount levels used to range from the nominal 10% to in many cases to as high as 70%. It was a rare one time transaction that enjoyed higher numbers. The list price was a marker to decide whose need was higher and who had more patience. Month ends, quarter ends, and year ends provide opportunities offering higher levels of business and discounts. Again, almost everyone recognizes this and plays the game.

In the last slowdown, or recession, depending on which part of the world or which industry you belonged to, a few companies breached 90%. There are anecdotes about free solutions being provided to a few marquee customers either as an entry price or to sustain business. ‘Free’ is a paradigm shift; though the way some vendors are hiking their annual maintenance charges, free does not seem too unreasonable, considering that in 3-5 years you have paid as much as the initial acquisition cost.

So why do vendors continue to print a list price which has irrational numbers and then offer a discount? Maybe to gratify the human nature which revels on a deal? Purchase managers and CIOs work on reducing prices every year. Volume typically adds to the discount but is not the only determinant. Benchmarking across the geographies I find that the level of discount rises from west to the east and then again slides with India and China being the trough. Despite this trend, I haven’t seen a gold rush to shift license contracts from other countries to take advantage.

Renewed focus on IT budgets

The current uncertainty has once again brought budgets into focus. Slowdown in customer-spending is already impacting retail consumption and thereby every industry. Going into budget sessions, the expectation is to once again lower expenses and investments. We still have inflationary trends in many countries and wages are going up for some, while cost of living continues to go up. But the question that haunts me is, if there is indeed so much of buffer that every time the challenge is thrown, people find a way of adjusting to new baselines, then how did the same people allow higher expenses in easier times?

As goes the proverb, “Mother is the necessity of invention”, I believe that with every challenge new opportunities are explored and leveraged on operational efficiency. Technology evolution with new disruptions contributes to improvements; return ratios are however reducing and we are reaching a point where the stretch will reach a break point. We will achieve the pit bottoms sooner than later; the list price will then have to change. Whether it will go up or down is another debate.

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