Oh I See! Getting CIOs to view their jobs from a different angle

Apr 26 2010   6:33AM GMT

Data center driven business agility: Food for thought, or snack for the CIO?

Arun Gupta Arun Gupta Profile: Arun Gupta

In the recent past, I attended a few seminars conducted by large IT solution providers with a tantalizing subject line, “How to achieve business agility” (or something on similar lines). The invite’s text appeared to offer a ready-to-eat snack with all the good tidings of fruits, fresh vegetables, salads, and everything that’s healthy. Since it sounded like the formula for fitness in a week so, CIOs obviously turned up in large numbers—only to realize the old adage that if it’s too good to be true, it probably is.

Almost all the organizers wanted to focus on how to improve data center efficiency, utilization, management and agility in provisioning new servers. According to all of them (without exception), the delay in provisioning a new server can lead to compromises in business agility, thereby adversely impacting the outcomes. Each vendor’s formula for success revolved around their solution for virtualization and (or) management tools, which allow quicker provisioning of virtual machines—allowing the IT organization to bring up a new application within hours, as compared to the days when physical servers were in vogue.

I find this unpalatable, as it presupposes that everyone in the IT organization is only focusing on the infrastructure, with no communication with the team members who create or buy applications. Or that we have a scenario where the applications team does not tell the infrastructure team until the last minute that they require some compute and storage resources to deploy their test, development, or production environments. The assumption is that the two factions are not on the same page on projects or timelines, which results in delay. 

Agreed that virtual machines can be provisioned quicker than physical machines—CIOs will also agree with this, but that’s only part of the story. If not enabled with policy, it can also lead to innumerable virtual machines (with limited or no use), thereby blocking resources and creating inefficiency. Virtualization continues to remain at the periphery of deployment, with core and large package providers as yet to certify their applications on virtual servers.

Typically, IT organizations are more organized in nature, with visibility of planned deployments and requirements of licenses or hardware. Dependencies are well known, and irrespective of the physical or virtual environment that the enterprise may prefer, this is rarely a cause of delay (or lack of agility).

In my observation, project delays are more to do with scope creep, signoffs or even indifference from business. It’s a subject that deserves a longer discussion on another day.

So has the data center become the cause of business angst? Well, I’ve never heard of such a scenario in the recent (nor the distant) past!

Coming back to the event under discussion, presenters sheepishly agreed to counterviews from the attending CIOs, and attempted to justify their stance by stating that their global research data had indeed given them such insights. Talk about assumptions!

My view is that vendors should refrain from such titillating titles to attract the audience. At the end of the day, vendors end up with the realization that most participants badly want to leave. The CIOs stay back only out of sheer decency and respect. As a result, vendors run the risk of alienating their key customers by continuing this play of words.

Coming back to the ready-to-eat snack, it was stale, oily and very unhealthy—causing heartburn and acidity. Most of the CIOs required gallons of liquor to drown the symptoms of disbelief and utter boredom.

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