The Windows Server Notebook

Apr 27 2010   5:31PM GMT

Active Directory on your iPhone? There’s an app for that



Posted by: Bcournoyer
Tags:
Active Directory

A new app could help simplify the management of Active Directory-related help desk calls straight from your mobile phone. It’s called AD HelpDesk, a brand new iPhone app designed to aid with the most common of all help desk requests – password issues.


AD HelpDesk was designed by software developer John Bowers in response to some of the issues involved with remotely handling AD account unlock and password reset requests. A study by Gartner estimated that more than 30% of all help-desk calls are password-related, and naturally these calls don’t stop coming in just because you are out of the office. Bowers said that he was inspired after talking with someone who was faced with the challenge of using a remote desktop utility to handle such requests, which isn’t exactly ideal for a small, handheld device connected over a cellular network.

“I have wanted to write an iPhone application for some time, but I wanted it to be something truly useful — something that would actually make people more productive (as there are a lot of truly useless iPhone apps out there),” Bowers said via email. “I also wanted it to be something that didn’t exist already. These were my main criteria.”

So what does it do? It’s basically geared toward modifying Active Directory user accounts, as it can:

- find all recently locked accounts in a domain and unlock them
- reset user passwords
- force the users to change their passwords at next login
- disable or enable any user account

What it can’t do is connect to Active Directory groups or computers, so the only user attributes it provides control over are account lockout, account disabled, password, and password last set. For this reason, Bowers said the people likely to get the most use out of the AD HelpDesk app are not primary Active Directory administrators, but rather help desk folks dealing with Tier 1 requests who have account unlock and password reset rights.

While the full-version app is available for $4.99, it can be tested out for free by downloading the AD HelpDesk Lite edition. You can check out a short demo of the tool below.

[kml_flashembed movie="http://www.youtube.com/v/xD7QxFqNB7s" width="425" height="350" wmode="transparent" /]

For more information on Microsoft Active Directory, visit SearchWindowsServer.com.

3  Comments on this Post

 
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  • Mpkneip
    Smash! User Manager also provides deep integration with Active Directory, including the ability to reset passwords, disable accounts, edit user fields (name, address, phone, whatever), SMS login details, etc. Designed by sys admins for sys admins, User Manager is like having Active Directory Users and Computers in your iPhone. Key advantages include: FREE, also available for Android, Enterprise support available. Smash Team
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  • Bitsabound
    Check out “Active Directory Assist” for ios devices on http://itunes.apple.com/us/app/active-directory-assist/id528953910?mt=8 The app is primarily aimed at Windows System Administrators to help them search and manage Active Directory Users, Computers, Groups and Contacts. It also provides quick reports to find “Locked Accounts”, “Soon to expire password” and “Soon to expire accounts”. The solution is completely agent less, with absolutely no software installation or changes required within the Enterprise Network.
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  • Israfilz
    There is a new app on Apple store (think also on Android?) called "Sever Mobile Admin" from a company named InfraDog, used it for several days, it has cool UI design. the deployment only require installation a single so called management point and it is able to configure all the computer, somehow it worked without any change to my firewall.
    For the AD part, the  common task like unlock, edit etc is all there. the nice thing is you can upload employee photo for Active Directory, either from a photo or take a photo and go. 
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