In my previous blog “The Changing Face of OS Migration: Windows 7 and Beyond” I ruminated on the state of Windows desktop deployments in modern enterprises, based on a discussion on November 16 with Aaron Suzuki, CEO of Prowess, the makers of the SmartDeploy toolset for Windows operating systems and applications. In that first blog in this two part series, I laid out the current situation that the vast majority of enterprises face on their desktops (and servers) today: a heterogeneous situation where OSes are no longer migrated in lock-step, and where the age of the hardware often dictates the OS it uses (particularly on desktops, where enterprise buyers often elect to have vendors provide them with pre-installed reference images on new machines, usually running Microsoft’s latest and greatest desktop OS).
In this blog, I’ll recount some of the specific pain points that Mr. Suzuki reported hearing from his customers, and how SmartDeploy Enterprise (and the Prowess sister product SmartMigrate) can help to address them.
Managing Device Drivers Is Key
According to Suzuki, managing device drivers often ends up being a bigger problem than managing the OS itself, and also often involves a great deal more time and effort from a maintenance perspective as well SmartDeploy solves this problem by separating drivers both logically and physically from the OS/software imge, and packaging these elements separate and distinctly. Each driver package, called a “platform pack” in SmartDeploy parlance, enables enterprises to manage drivers by hardware model, configuration, device configurations, and so forth. Some organizations may manage as many as 60 or 70 such driver packs, while others find it necessary only to define and manage a dozen or two. Once a driver pack is defined, the regular SmartDeploy management console handles its application and use simply and directly. These ensure that the right drivers are available at deployment time, and help ease the most common (and vexatious) issues that can occur during actual roll-outs.
Single Point of Management and Control for All Windows Machines
Easy definition and management of drivers, plus OS and application images, enables SmartDeploy users to manage multiple Windows environments from the same toolset, all the way back to Windows 2000, along with XP, and even Vista, as well as Windows 7. And Prowess is working assiduously to get ready for the upcoming release of new server and desktop OSes from Microsoft around the end of 2012 as well. This provides a single point of management and control for all Windows desktops and servers in the enterprise, and is gaining considerable traction and adoption from a broad range of enterprise customers around the world. With over 84,000 desktops in its biggest deployment, Suzuki is also confident of the platform’s ability to scale well, and to handle heterogeneous hardware and operating systems with panache.
SmartDeploy also permits consolidating images from multiple operating systems into a single image file, something that I plan to learn more about after New Year’s from other members of the Prowess technical staff. At that point, I’ll report back with further details. In the meantime, check out the SmartDeploy home page for more information on the company’s products and platforms. Interesting and capable stuff!