Windows Enterprise Desktop

June 8, 2013  11:19 PM

Mysteries of Remote Desktop Connection in Windows

Ed Tittel Ed Tittel Profile: Ed Tittel

I have half-a-dozen different notebook PCs in my office, and three desktops total, all of which I like to manage remotely from my primary production desktop, because it’s got two great big honkin’ 27″ monitors hooked up to it. I can devote one whole screen to a remote desktop and still get plenty done on the production machine on the other screen. I often test or research software, capture screen shots, and take crazy chances on my various test machines inside a remote desktop connection window as a kind of “Polack Productivity Booster.”

But interestingly — and sometimes frustratingly — not all applications work properly when run remotely. For example the Lenovo Solution Center and the ThinkVantage System Update applications I regularly run on my X220 Tablet and T520 notebook PCs won’t run at all in a remote session, though they run just fine if I operate them on either machine directly and locally. This behavior is vexing, but tolerable, because it’s painfully obvious to me that these applications simply don’t work remotely.


Here’s a dandy little utility that just happens to fail nearly at completion when run through a remote desktop connection.

But then, there are applications that appear to run, or start to run, in a remote session in Windows only to fail part-way through their job completion process. Case in point: the Windows 8 record image (recimg) command-line utility and its Modern UI “skin” RecImg Manager (a free and handy program from Slimware Utilities). This incredibly handy utility makes a Windows image (.wim) file from your current Windows 8 system configuration, including all updated drivers, the OS itself, and any and all applications you’ve installed into the Program Files and Program Files (x86) directories. It works with the “Refresh your PC” repair utility in Windows 8 to create a current custom Windows image that you can use to fix all kinds of system issues that sometimes pop up, even on the best-behaved of Windows 8 systems (especially when you jack them around as much as I do mine).

There’s just one small problem with RecImg Manager and it drove me nuts before I finally figured it out: it just doesn’t work if you run it from a remote session. About 97% of the way through writing the image file, the program loses the link between the remote Windows 8 system and the local remote desktop connection host system. It hangs, and the image copy fails. I spent the better part of half a day trying to get it work in a remote session before it finally dawned on me that I should try running it locally instead. Not only did it complete without a hitch, it also finished up a great deal faster (probably because the source machine didn’t have to waste any cycles driving remote screen updates to the RDP-connected “other PC”). Since this happened, I’ve confirmed it’s not just an eccentricity on one of my 5 Windows 8 machines but affects all of them equally: RecImg Manager works fine locally, but hangs when run through a remote desktop connection.

Live and learn, I guess. Just another of the many “Windows surprises” that keeps me constantly bemused, and gainfully employed.

June 7, 2013  2:13 PM

Why hundreds of techies stood in line for hours to buy a Surface Pro

Diana Hwang Diana Hwang Profile: Diana Hwang
Long lines to buy Surface devices

Long lines to buy Surface devices

I did it. I agonized and waffled about it for days but finally caved in. I just had to experience why anyone on earth would stand in line for the Surface RT and Surface Pro fire sale. They’re first generation products and my rule of thumb has always been: Don’t buy a first generation device!

But I couldn’t pass up Microsoft’s deal for Tech Ed attendees this week: $99 for a 64 GB Surface RT device (normally $699) and $399 for a 128 GB Surface Pro (normally $999). I spent $542.21 including tax instead of $1700 (before tax). At that price, Microsoft only allowed attendees to buy one of each – no more, no less.

As we say in Boston — it’s a BAH-gain.

I had to badger and plead with my senior executive editor Ed Scannell to stand in line with me. Ed probably thought I was crazy because he’s been covering the tech industry forever and knows better.

Once the conference started, dedicated attendees stood in line, some waiting for as long as three hours to get their device(s). Although that’s just a blink of an eye compared to Apple fanatics who camp out at the Apple store for new versions of the iPhone and iPad, this wait was substantial for a Microsoft device. However, Tech Ed attendees don’t represent the general population.

Just before I had to leave from Tech Ed and catch a plane to return home on Wednesday, the wait was down to an hour. Not too bad.

While we waited, Ed figured out that theoretically if all 10,000 attendees at the show bought an RT and Surface Pro, it would bring Microsoft nearly $1 million in revenue for RT and $4 million for Surface Pro. That’s $5 million in additional revenue for Surface units. Not a bad boost for Surface sales for Microsoft’s fourth fiscal quarter.

Of course not every attendee bought the devices: some only the RT, some only the Pro, some both and some none. But even if Microsoft conservatively added another $2.5 million to its coffers and upped their shipment numbers this quarter, every little bit helps.

Time in line flew by because of the entertainment, and I’m not referring to the flying beach balls. Steven “Wheelin’ and Dealin'” Borg, co-founder and strategist of Northwest Cadence, a small 16 person company in Bellevue, Wash. provided his own fun for those around him.

Mr. Wheelin’ and Dealin’ asked the folks in line to see if they were going to buy their allotted one Surface Pro. If not, he was going to pay them $500 cash to get one and give it to him. Yes, $500.

Steve ended up with three takers, although one guy backed out. Mr. Wheelin’ and Dealin’ did such a good job of getting others excited about the Surface Pro this guy changed his mind and decided to keep the unit. (Maybe Steve should work for Microsoft’s Surface team).

Sure, some simply bought the devices to resell for a quick profit on eBay. But many folks were either buying the RT as a consumer unit for their family, or they were buying the Surface Pro for their company to see if they could actually use it for business purposes. Some buyers said they would use the device for testing to see if it would fit in their environment and then perhaps roll the device out to others in their organization.

You may ask: did I sell mine? Nope. I had to buy a unit for my nephew and didn’t want to suffer the wrath of my brother and nephew if I sold it off.

The big question is, will I replace my trusty Apple iPad 2 with my new lovely red Logitech ultrathin keyboard? Not yet. My iPad serves me well and lets me file my work on the road. I just wish Microsoft would get Office for iOS into Apple’s App Store. You know they have it; they’re just not letting it out. If they did, Microsoft would lose their major competitive edge for Surface, something they can’t afford at this point.

Surface RT has the Office suite and, with the forthcoming Windows 8.1, Outlook will be available for Windows RT. We’ll have to wait and see whether putting Outlook on Windows RT makes any difference in the enterprise.

So all’s well that ends well: my kids get to play with yet another digital device (though I’ll have to argue with them to turn it off because it’s time for bed) and my nephew will be happy when he gets his Surface Pro.

And it only took us 55 minutes to get through the line.

Senior executive editor Ed Scannell (who is probably cursing me for making him spend $100 bucks for an RT) contributed to this post.

June 6, 2013  9:42 PM

Rufus Beats Windows 7 USB Download Tool, Hands Down

Ed Tittel Ed Tittel Profile: Ed Tittel

These days ultrabooks and tablets make DVDs passé for Windows installs. UFDs (USB Flash Drives, that is) are the way to go. I’d discovered the free Microsoft Windows 7 USB/DVD Download Tool at the Microsoft store about the same time that Windows 7 went commercial, but had also run into occasional issues with the tool (on some machines, the image wouldn’t install correctly and although all the files would download and unpack OK, I would still wind up with a non-bootable UFD). Just recently, I came across a reference to a free tool named Rufus that creates bootable UFDs in a variety of formats. It’s small, fast, and seems pretty much trouble-free: I got it to build a bootable Windows 8 Pro x64 UFD in just under 8 minutes (on my production PC, the MS tool takes about 15 minutes to do the same job).


The tool completely rebuilds the UFD from the ground up, so you don’t need to worry about MBR or formatting issues getting in the way.

Rufus is also very good about reporting on what it’s doing while it’s building you a bootable UFD. It started out by telling me it was rebuilding the MBR for a UEFI set-up, then reformatting, and then took the rest of the time to tell me what it was doing as it was building the Windows 8 Pro x64 boot environment on my behalf. This beats the pants off the Microsoft tool, which basically just goes away and tells you little or nothing about what it’s doing at any given moment. I like it enough to have put it in the Dropbox folder I use to make sure that key utilities are always at my immediate disposal whenever I’m graced with an Internet connection. Good stuff!

June 6, 2013  9:12 PM

Cisco Press Launches Annual Geeks-only Sweepstakes

Ed Tittel Ed Tittel Profile: Ed Tittel

OK, come on: you may balk at the “Geeks-only” term in my blog headline, but who else could possibly care about the Cisco Press Facebook Sweepstakes now underway? Here’s the deal: register to win, and you might qualify for a free Cisco Marketplace Store shopping spree or $1,000 in Cisco equipment (no 10GB switches fall under that heading, so sorry). Here’s the headline from the Cisco Press Lounge:


No kidding: register on Facebook and you could achieve a modest payoff in the form of Cisco Press books, videos, practice tests, and even some choice bits of Cisco gear.

Tell me this doesn’t make your heart beat just a little bit faster. Sure it does! Head on over to Facebook, and login to that Webpage to get yourself signed up. Who knows? You might actually get lucky (one person qualifies for a $1,000 gift card from a Cisco reseller, two more get $350 to spend at the Cisco Marketplace store, and seven others can claim three Cisco Press print or e-books of their choosing).

June 5, 2013  11:26 AM

Sony Fires Off New Haswell Ultrabooks

Ed Tittel Ed Tittel Profile: Ed Tittel

Yesterday, a flurry of stories announced a couple of new Sony VAIO touch-equipped ultrabook models equipped with Haswell processors that give us some pretty good intimations of what lies ahead. The new Sony Duo 13, for example, includes near field communication (NFC) as well as Bluetooth, along with a narrow-bezel touch display that essentially squeezes a 13″ monitor into the same frame as older 11″ models.


The new Sony Haswell models are thinner, lighter, and feature longer battery life.

The primary characteristics of these latest generation ultrabooks include thinner designs, improved graphics (thanks to Haswell’s added graphics oomph), better power management, and consequently, longer battery life. According to British tech site, The Inquirer, Sony is touting some of these latest models –namely, the VAIO Pro 13 and 11 — as “the world’s lightest touchscreen ultrabooks, weighing just 1.06 kg (2.33 lbs) and 0.87 kg (1.91 lbs) respectively.

Interestingly, this release doesn’t appear to be a complete redesign of earlier VAIO models in the same series. According to the Inquirer, the 13″ model features the same HD screen, webcam, storage options, and HDMI support as the preceding Ivy Bridge model. Battery life estimates for the 13″ Haswell model are in the 8-9 hour range, while 11 hours is mentioned for the 11″ model. All of these are very good numbers, and in line with what’s needed for a full day’s work on most notebook (or ultrabook) PCs. I’ll be curious to see if Sony (and others) follow up soon with tablets based on the ultra-low voltage Haswell models, and what kind of battery life they can deliver. Units may be ordered with i5 or i7 processors, 4 or 8 GB of RAM, 128, 256 or 512 GB SSD, along with fancy audio and other features as well (Sony will offer sheet batteries to more than double battery life for long flights or other extended untethered uses).

These Sony models are supposed to hit stores in mid-June to early July, at which time pricing information (not yet fully disclosed) must presumably also be available. The video indicates the Duo will start at around $1,000, and the 11” Pro at around $1,150. For those interested in more info about these upcoming Sony models, here’s a YouTube video (04:28) that introduces them, and shows them off.

June 3, 2013  10:24 AM

In Wake of Computex, First Surface Pro 2 Hints Start Circulating

Ed Tittel Ed Tittel Profile: Ed Tittel

OK, so it doesn’t take a rocket scientist to understand that MS has to do something to boost Surface Pro battery life, not only to establish parity with other emerging Windows 8 tablets, but also to help level the playing field with ARM-based Apple and Android tablets, too. That’s what makes this morning’s iTechPost story “Microsoft Surface Pro 2: Top features Intel’s new Haswell processor brings to the table” particularly interesting.


A peek inside the Surface Pro from the 2/13/2013 LifeOnMyMobile story “Take a Look at the Microsoft Surface Pro from the Inside” (photos from the iFixIt teardown).

Here are some of the items from that story, prompted no doubt by some opening Haswell shots in what should become a fusillade at Computex in Taipei this week:

  • The Verge gets attribution for the claim that “…the Haswell processor is expected to boost battery life by an extra three hours.” That takes the normal range from 4-5 hours and extends it to 7-8 hours, nearly enough for a day’s worth of untethered computing. That’s certainly getting closer to what most professional users want — including me.
  • Haswell chips are smaller than their predecessors which iTechPost says “…could mean we’ll be seeing an array of even thinner tablets,” while also observing that thinner probably also means smaller batteries, invoking a by-now classic engineering trade-off.
  • Increased processing power should bring more oomph to Haswell graphics, and faster boot times for Haswell-based tablets.

What I’m really curious about is if MS will take the plunge into a removable battery, so users can elect to purchase extras and carry them around to extend battery life beyond whatever limits the combination of form factor, battery size, and power consumption the new Haswell-based units will afford. I’d also love to get some reliable information on when the next generation of Surface Pro units is likely to ship, so I can start saving my pennies and planning to buy one. Some publications, such as TechThirsty, speculate that the next-gen Surface Pro release may be tied to the upcoming Windows 8.1 release. If so, that means it may be available around the end of October 2013. On the other hand, TechRadar speculates that the Surface 2 could be released as early as June at Microsoft’s Build Developer Conference. TechRadar’s story also presents some interesting snippets form a Reddit AMA (Ask Me Anything) session that includes disclosures that the next Surface Pro will support an interface to accommodate an external battery link up (via the current “accessory spine” jack used to accommodate a snap-on keyboard at present), and some suggestion that the next edition will be better at accommodating external screens at various (and different) display resolutions.

Very interesting. I’m not at all sure that my “wish list” from November, 2012, will be satisfied in one go from MS with the Surface Pro 2. Nevertheless, it sounds like the next version should tick off a few checkmarks in some categories, and make significant progress in others. I’m hopeful that as we learn more about what’s coming, we’ll also like what emerges even more than what’s shaping up from the current crop of rumors, speculations, and educated guesses.

May 27, 2013  11:23 AM

Could AMD really leapfrog Intel with its new graphics-intensive mobile CPUs?

Ed Tittel Ed Tittel Profile: Ed Tittel

Well, well, well. It’s been forever since the worm turned and AMD got a leg up on Intel–almost seven years, in fact, since the introduction of Intel’s Core family of processors whipped the daylights out of AMD and gave them the undisputed processor crown they’ve worn exclusively ever since then. But according to recent reports (see for example this PCWorld story from Michael Brown “AMD reveals next-gen mobile CPUs, claims unprecedented graphics performance“) that balance might soon tip the other way — at least, where mobile processors are concerned. That being the only remaining growth vector in the non-server PC market, especially for tablets and ultrabooks, that’s no small thing.


This caption from the AMD product announcement PPT deck states an interesting value proposition.

The new processors coming later this year are currently code-named “Temash,” “Kabini,” and “Richland,” and the claim is that these new architectures combine x86 compatible CPUs with the latest generation of AMD Radeon processors to offer serious graphics oomph along with extended battery life —  a combination that represents an important sweet spot for touchscreen devices, particularly tablets. The Temash models for example, are numbered A4-1200 (2 cores, 3.9W TDP), A4-1250 (2 cores, 8W TDP), and A6-1450 (4 cores, 8W TDP) and correspond respectively to AMD Radeon HD 8180, HD 8210, and HD8250 GPUs. Kabini CPUs comes in both A and B series, with two 4-core A-series models (A6-5200 @ 25W TDP and HD8400 GPU, AB-5000 @15W TDP and HD8330 GPs), and three 2-core B-series models (E2-3000 @15W TDP and HD8280 GPU, E1-2500 @15W TDP and HD8240 GPU, E1-2100 @ 9W TDP with HD 8210 GPU). Richland CPUs come in 7 models, 3 A-Series at 35W TDPs, and 4-Aseries with low voltage (25 and 19W) and ultra-low voltage (17W) TDPs. Corresponding GPU models run from HD8650G at the top end (384 cores, 720 MHz) all the way down to HD8310G (128 cores, 554 MHz) at the bottom of the ULV end.

According to the PCWorld story, even though AMD itself hasn’t announced any design wins based on these new CPUs just yet, MSI has already indicated a refresh of its gaming notebooks will include AMD’s AMD10-5750M mobile Richland CPUs. The conclusion of the story also makes an important point that Intel is sure to chew on incessantly, as it plans its upcoming Haswell roll-outs “If AMD can usher in an era of very inexpensive, but highly capable tablets and notebooks, the company will have a success on its hands.” Could it be that the killer Windows 8 tablet deal will come from an unexpected quarter, and not only help to restore AMD’s flagging fortunes, but Microsoft’s as well? Only time (and lots of competitive benchmarks) will tell. In the meantime, keep your fingers crossed: increased competition in this market can only be good for the consumers of such technology!

May 24, 2013  11:07 AM

Analysis of Windows 8.1 “Blue” APIs Reveals Cool Coming Attractions

Ed Tittel Ed Tittel Profile: Ed Tittel

Over at PC World, Mark Hachman reports on a terrific bit of Windows 8.1 (Microsoft’s now-official name for the next upcoming Windows desktop release, preview due out on later this month) code analysis work. It’s by Justin Angel and is entitled “Pre-beta Windows 8.1 WinRT Developer APIs,” an innocuous sounding name that hides a treasure trove of useful information and suggestive hints about what lies ahead in Windows-land.


Wow! The new, more frequent point release approach to Windows makes for a lot more change and update to keep track of…

Angel explains his forensic approach as follows: Because Windows 8.1 image files include WinMD files that describe embedded Windows 8.1 APIs, tools can extract those WinMD files and compare them to their plain vanilla Windows 8 counterparts. Angel used a tool called Reflection to tease out the differences between the two versions. Here’s how he describes his methodology verbatim:

  • Download the latest Windows 8.1 “leaked” image. This article was based on an image named “9385.0.FBL_PARTNER_OUT17.130415-2049_X86FRE_CLIENT_EN-US-PL-PL-RU-RU.ISO”.
  • Create a bootable USB drive from the ISO file and Install it on a nearby machine.
  • Win8.1’s WinMD files can be found under the following directory: C:\Windows\System32\WinMetadata
  • Using Microsoft’s Framework Design Studio it’s then possible to compare the WinMD files from a WIndows 8.1 “leaked” image and Windows 8 RTM.

Following this approach, Angel was able to extract all kinds of information: it’s summarized in a 28-item “Table of Contents” in his article, and includes a whole raft of interesting revelations. To begin with he discovers support for the two major Bluetooth protocols in 8.1 — namely RfComm and GATT (the latter is key to supporting the latest generation of ultra-low energy BT devices). Some of the API calls indicate this could incorporate such devices as heart rate monitors, thermometers, glucose detectors, pedometers, proximity sensors, and more. Next up: barcode scanners and magnetic card readers, indicating a drive toward cash register apps for point of sale use. Likewise, there’s increased support for smart cards and pin code authorization techniques. Other highly interesting elements also include VPN support for Modern UI/Metro apps, supplementation of printer support already in Windows 8 with equivalent scanner support, ability to recognize and access arbitrary USB devices, PDF rendering services for apps, multiple screen handling for apps (PC screen only, duplicate, extend, and second screen only, just like on full-blown Windows 8), interesting new resolution scaling support for displays and support for resolutions up to 4K ultraHD displays, text-to-speech services for apps, and a whole bunch more.

If you’re curious, the original article is definitely worth reading. Sounds like there’ll be interesting additions to RT for Windows 8.1, and it’s inevitable that some or all of these new capabilities will also appear in the full-blown 8.1 version as well. Veeeeeeeeeeeery interesting!

May 23, 2013  9:58 AM

Soluto Survey Shows Only Minimal Use of Tile-based Windows 8 Apps

Ed Tittel Ed Tittel Profile: Ed Tittel

Call them “Windows Store apps,” “Modern UI apps,” or even “Metro apps,” the latest monthly report from Soluto reveals that these apps don’t figure much into how actual users employ their Windows 8 PCs day-in and day-out. The company’s sample drew from 10,848 Windows 8 machines, and included over 313 thousand Metro app launches among a population of 9,634 different Metro apps. The results are a bit surprising, and may in fact be somewhat daunting for Microsoft for all kinds of reasons. Here’s an overview of what this report lays out:


The presence of touch and the use of tablets profoundly affect frequency of Metro app usage, but all usage levels are pretty low.

  • The average Windows 8 user launched just 1.52 Metro apps on a daily basis. As you’d expect that number varies from a high of 2.71 daily launches for tablet users to a low of 1.41 daily launches for desktop users. Laptop users average 1.51, and touch laptop users 2.22.


A significant sector of the user population launches Metro apps less than once a day; again, tablet and touch figure in to some degree.

  • Among desktop and laptop users who lack touch screens, 60% of them launch a Metro app less than once a day. Even tablet users don’t use Metro apps daily — in fact, 44% of them also launch a Metro app less than once a day.
  • There’s also a very interesting list of the Top 20 Metro apps by frequency of use in the Soluto report, which shows that images, PDFs, and entertainment figure heavily into the apps that Windows 8 users actually access (the “Windows Communications Apps” or WCA is a portmanteau that includes Mail, People, Messaging, and Calendar, and it comes in on top). The most interesting observation here is that even in the top 20,  only the top 3 (WCA, Windows Photos, and Microsoft Reader) are accessed once a week or more; the remaining 17 items are all accessed 0.71 times per week or less.
  • Soluto also provides a measure of what they call “the most engaging apps” — by which they mean how often individuals who use a certain Metro app return back to it each week. By this measure, Yahoo! Mail comes out on top (with 26.91 average uses per week), followed by Social Jogger (Cyberlink: 25.98) and Social Networks (Cyberlink: 21.19). For number 4, Lync MX, the frequency drops to 4.4, WCA is number 3 at 3.21, and the remaining 10 items all fall at 2.13 times per week or less (item 15, iStunt2 registers at 1.43 times per week). Interestingly, items 2 and 3 are Acer apps for social networking, including Facebook and Twitter access.

To me, the overwhelming impact of this study is that Windows 8 isn’t being used very much at all in the way that Microsoft would like us to use it — namely, running Tile-based applications through the Modern UI interface. No wonder Windows 8 RT has tanked so badly: that’s pretty much the only interaction paradigm that this particular Windows 8 version supports. This also helps me to understand why Microsoft is back-pedaling in the upcoming “Blue” release with the return of the Start button and the ability to boot straight to the desktop. Microsoft collects Windows 8 telemetry, too, and their results can’t be all that different from Soluto’s. What is different, and useful, is that Soluto is sharing this information with the world. What will be more interesting to watch is to see if Modern UI app usage trends up over time…

May 20, 2013  1:05 PM

Surprising Difficulty in Killing Initial Windows 8 Login Account

Ed Tittel Ed Tittel Profile: Ed Tittel

As I mentioned in my last blog post, I’ve been setting up and breaking in a new touch-screen convertible tablet/ultrabook Dell PC recently. Last Thursday and Friday, in fact, I found myself in a seemingly insoluble dilemma that began to assume Kafka-esque proportions as I noodled through far too many attempts to fix my problem before I finally came up with a workable solution. The cause of the problem was laughable, and surely a result of my less-than-perfect eyesight, because when I set up my initial login, I tied it to my Microsoft Live account — which starts with the string “etittel”– but because the 1980×1020 resolution on the XPS12 turns out truly tiny letters in the input box (and subsequent displays) I didn’t figure out until much, much too late that I’d misspelled that string by adding an extra “t” in the middle, making it “etitttel” instead of “etittel!” It wasn’t until I turned on remote access and started working with the UI on a 27″ screen (with 1980×1200 resolution) that I could actually see that I was the author of my own misery.

The initial symptom was that Microsoft kept asking me to verify the account through its associated email address, and I kept seeing no email to verify (because my email address, of course has only two “t”s in the middle, not three). When at last I figured out my error, I then found myself flailing about to try to get rid of the erroneous login account, and to replace it with the proper one. It took repeated trials before I realized that I had to follow a routine that’s familiar to any programmer who wants to replace one programming variable with another without losing the variable’s contents:

1. First, I had to create a second account with the properly-spelled Microsoft Live email address.
2. I then had to verify that account with Microsoft (completely dead simple, once there was an email inbox to receive the confirmation message)
3. I had to set the privileges for the new account to Administrator equivalent, and completely log out of the bogus three-t account
4. Only then could I successfully delete the account with its hilariously misspelled name


I bought this little widget to speed big downloads, but it helped me switch from a misspelled Windows Live login to its properly-spelled counterpart.

And along the way, I learned something very interesting about Windows 8’s startup behavior. Apparently, it only loads wireless network drivers after a successful login. And because the initial login for the correct account name needed to be verified for the first login to complete, I couldn’t make it work until I attached my StarTech USB3-to-GbE network interface to the new machine. It verified just fine through a wired Ethernet connection, after stubbornly refusing to do so wireless through half a dozen tries (even if I had a working wireless connection going through a parallel and simultaneous login through the other account). It really is always something, when it comes to Windows!

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