Voices of CRM
Sorry, no posts match your criteria.
Browse This Blog's Tags
analytics,
Benioff,
call center software,
contact center,
CRM careers,
CRM for SMBs,
CRM implementation,
CRM integration,
CRM market share,
CRM news,
CRM strategy,
CRM vendors,
customer experience management,
customer loyalty,
customer service,
Dynamics,
email service,
evaluating CRM software,
evaluating SaaS,
hosted call center,
implementation,
industry news,
innovation,
iphone,
maintenance,
marketing management strategies,
Microsoft CRM,
Mobile CRM,
mobile sales,
mobile sales force,
NetSuite,
online service,
open source,
Oracle,
SaaS,
SaaS CRM,
SaaS implementation,
SaaS vendors,
SaaS. SaaS integration,
sales performance management,
Salesforce.com,
SAP,
social crm,
social networks,
software maintenance,
software upgrades,
speech technology,
training,
Twitter,
Web 2.0
News on CRM trends and technology
brought to you by SearchCRM.com
BT taps open source BI, homegrown DW for customer data
Telecommunications giant British Telecom built its own data warehouse from the ground up, then added open source software from JasperSoft to unlock cu...READ MORE
Telecommunications giant British Telecom built its own data warehouse from the ground up, then added open source software from JasperSoft to unlock cu...READ MORE
Contact center benchmarking study finds emphasis on profits, processes
Despite the economic downturn, contact centers are working toward providing profit and streamlining their business processes, an annual call center be...READ MORE
Despite the economic downturn, contact centers are working toward providing profit and streamlining their business processes, an annual call center be...READ MORE
Customer privacy's not as big as trust -- trust me
As the recent Facebook snafus have shown, keeping customer information private is not a given. What's key, columnist Paul Greenberg says, is mutual va...READ MORE
As the recent Facebook snafus have shown, keeping customer information private is not a given. What's key, columnist Paul Greenberg says, is mutual va...READ MORE
Data analytics software helps transit authorities meet rider demand
Transit authorities like the MBTA in Boston and SEPTA in Philadelphia have turned to data analytics software from SPSS to adapt to changes in ridershi...READ MORE
Transit authorities like the MBTA in Boston and SEPTA in Philadelphia have turned to data analytics software from SPSS to adapt to changes in ridershi...READ MORE
Five low-cost contact infrastructure projects recommended by Gartner
Contact center budgets have been tight, but there are some low-cost infrastructure projects, according to Gartner. The key is to be prepared when mone...READ MORE
Contact center budgets have been tight, but there are some low-cost infrastructure projects, according to Gartner. The key is to be prepared when mone...READ MORE
CRM and call center FAQs
brought to you by SearchCRM.com
How can I set metrics for customer satisfaction and customer profitability?
You can establish call center metrics that encourage agents to build customer satisfaction while also improving profitability. Learn how in this exper...READ MORE
You can establish call center metrics that encourage agents to build customer satisfaction while also improving profitability. Learn how in this exper...READ MORE
How can we determine the cost of keeping a customer?
How can you determine the cost of keeping a customer who is threatening to leave? Learn methods for calculating customer profitability for one custome...READ MORE
How can you determine the cost of keeping a customer who is threatening to leave? Learn methods for calculating customer profitability for one custome...READ MORE
How to use Office Communicator for instant messaging in Microsoft CRM
Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence ...READ MORE
Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence ...READ MORE
Managing customer conversations in the call center
Get tips for managing customer conversations in the call center and find out how call center agents can deal with chatty or emotional customers.
Get tips for managing customer conversations in the call center and find out how call center agents can deal with chatty or emotional customers.
Methods to increase customer lifetime value via customer loyalty
Don Peppers discusses some effective methods to increase customer lifetime value via customer loyalty in this expert tip.
Don Peppers discusses some effective methods to increase customer lifetime value via customer loyalty in this expert tip.
Archives
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- January 2009
- November 2008
- September 2008
- August 2008
- July 2008
- June 2008
- April 2008
- February 2008
- January 2008
- December 2007
- October 2007
- September 2007
- August 2007
- July 2007
- March 2007
- January 2007
- December 2006
- November 2006
- September 2006
- August 2006
- June 2006
- May 2006
- March 2006
Blog Roll
