Voices of CRM:

Web 2.0


March 24, 2010  2:01 PM

Dispatch from CRM Acceleration

Posted by: Meghanbkelly
social crm, Web 2.0

Yesterday, Barney and I attended CRM Acceleration: Accelerate Sales with Social Media and CRM, a joint series of talks sponsored by BrainSell and SugarCRM at the Boston-Woburn Hilton in Woburn, Mass. Of course, being a...

March 8, 2010  3:56 PM

Altimeter’s social CRM research — open and free

Posted by: Barney Beal
social crm, Web 2.0

Ray Wang and Jeremiah Owyang at the Altimeter Group have recently published a report entitled " Social CRM: The New Rules of Relationship Management." Their new approach to research is "open research," meaning they've published it under the creative commons license and are asking the market to...

March 9, 2009  9:41 AM

Anthony Lye on Oracle on Demand, Social CRM

Posted by: Barney Beal
CRM vendors, evaluating SaaS, SaaS implementation, SaaS vendors, Web 2.0

August 29, 2008  1:35 PM

Tanner and Culbert on CRM technology in today’s jobs

Posted by: Barney Beal
CRM strategy, industry news, Web 2.0

February 7, 2008  9:31 AM

Christopher Carfi on VRM, social networks

Posted by: Barney Beal
CRM strategy, marketing management strategies, Web 2.0

Chris CarfiChristopher Carfi, CEO of Cerado Inc., discuses the work he's doing with VRM,...

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September 21, 2007  10:12 AM

Ed Thompson on CRM and Web 2.0

Posted by: Barney Beal
CRM strategy, Web 2.0

Ed ThompsonEd Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0...

January 30, 2007  3:48 PM

Seth Godin on marketing metrics and social media

Posted by: Barney Beal
customer loyalty, marketing management strategies, Web 2.0

Seth GodinIn this podcast, Seth Godin, author of nine books, including the New York Times bestseller Purple Cow: Transforming Your Business by Being Remarkable, talks...

May 1, 2006  2:44 PM

Paul Greenberg on new media, CRM training

Posted by: Barney Beal
industry news, training, Web 2.0

Paul GreenbergIn this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry...


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