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March 24, 2010  2:01 PM

Dispatch from CRM Acceleration



Posted by: Meghanbkelly
social crm, Web 2.0

Yesterday, Barney and I attended CRM Acceleration: Accelerate Sales with Social Media and CRM, a joint series of talks sponsored by BrainSell and SugarCRM at the Boston-Woburn Hilton in Woburn, Mass. Of course, being a...

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March 8, 2010  3:56 PM

Altimeter’s social CRM research — open and free



Posted by: Barney Beal
social crm, Web 2.0

Ray Wang and Jeremiah Owyang at the Altimeter Group have recently published a report entitled " Social CRM: The New Rules of Relationship Management." Their new approach to research is "open research," meaning they've published it under the creative commons license and are asking the market to...

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March 9, 2009  9:41 AM

Anthony Lye on Oracle on Demand, Social CRM



Posted by: Barney Beal
CRM vendors, evaluating SaaS, SaaS implementation, SaaS vendors, Web 2.0

August 29, 2008  1:35 PM

Tanner and Culbert on CRM technology in today’s jobs



Posted by: Barney Beal
CRM strategy, industry news, Web 2.0

February 7, 2008  9:31 AM

Christopher Carfi on VRM, social networks



Posted by: Barney Beal
CRM strategy, marketing management strategies, Web 2.0

Chris CarfiChristopher Carfi, CEO of Cerado Inc., discuses the work he's doing with VRM,...

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September 21, 2007  10:12 AM

Ed Thompson on CRM and Web 2.0



Posted by: Barney Beal
CRM strategy, Web 2.0

Ed ThompsonEd Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0...

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January 30, 2007  3:48 PM

Seth Godin on marketing metrics and social media



Posted by: Barney Beal
customer loyalty, marketing management strategies, Web 2.0

Seth GodinIn this podcast, Seth Godin, author of nine books, including the New York Times bestseller Purple Cow: Transforming Your Business by Being Remarkable, talks...

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May 1, 2006  2:44 PM

Paul Greenberg on new media, CRM training



Posted by: Barney Beal
industry news, training, Web 2.0

Paul GreenbergIn this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry...

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