Voices of CRM:

unified communications


March 4, 2011  3:48 PM

Service Cloud 3: Is unified communications or social CRM the bigger news?

Posted by: Barney Beal
contact center software, SaaS, Salesforce.com, unified communications

Yesterday in New York, Salesforce.com previewed an upgrade to its next customer service application, the Service Cloud 3. Similar to its year-old integration with Twitter, reports focused on

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