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March 30, 2012  7:09 PM

Tweeting about the health of the call center



Posted by: Albert McKeon
call center agents, call centers, CRM, Mobile CRM, Twitter

August 13, 2009  7:37 PM

Social-ized CRM



Posted by: Barney Beal
social crm, social networks, Twitter

If you live somewhere in the United States there's a pretty good chance a member of Congress has been in your area holding a town hall meeting. And there's a pretty good chance you heard someone screaming that President Obama's plan for national health insurance was "Socialism" or "Socialized...

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