Voices of CRM:

text analytics

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June 4, 2010  7:28 PM

Reflections on the Text Analytics Summit



Posted by: Barney Beal
analytics, text analytics, voice of the customer

I spent an afternoon at the Text Analytics Summit in Boston recently. While the technology remains a small market with some niche applications, each year it seems there are more and more use cases. The most compelling (for us here at SearchCRM.com anyway) come from using text analytics to fuel...

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