Voices of CRM » speech technology http://itknowledgeexchange.techtarget.com/voices-of-crm A SearchCRM.com blog covering the latest CRM news and trends. Tue, 28 May 2013 14:49:24 +0000 en-US hourly 1 2006-2009 editor@searchcrm.com (SearchCRM.com) editor@searchcrm.com (SearchCRM.com) 1440 http://media.techtarget.com/digitalguide/images/podcast/sCRM_voices-sm.gif Voices of CRM http://itknowledgeexchange.techtarget.com/voices-of-crm 144 144 A SearchCRM.com podcast A CRM blog covering the latest CRM news and trends. Find CRM advice, videos and podcasts on CRM software, customer service, marketing and sales strategy. CRM, SFA, contact center, call center, marketing SearchCRM.com SearchCRM.com editor@searchcrm.com no no Richard Feinberg on call center technology and outsourcing http://itknowledgeexchange.techtarget.com/voices-of-crm/richard-feinberg-on-call-center-technology-and-outsourcing/ http://itknowledgeexchange.techtarget.com/voices-of-crm/richard-feinberg-on-call-center-technology-and-outsourcing/#comments Wed, 28 Jun 2006 18:55:21 +0000 Barney Beal http://voicesofcrm.blogs.techtarget.com/2007/07/13/richard-feinberg-on-call-center-technology-and-outsourcing/ Richard FeinbergOur Voices of CRM podcast series continues with this conversation with Richard Feinberg, director of the Center for Customer Driven Quality at Purdue University. Feinberg shares his thoughts on call center technology, including speech technology, Voice over Internet Protocol (VoIP), how companies are now paying for some of the mistakes of call center offshore outsourcing and the best way to measure customer satisfaction.

Feinberg, a PhD, is also a consumer psychologist and professor in the Department of Consumer Sciences and Retailing at Purdue. He teaches courses in consumer behavior, retailing, “e”-retailing, CRM and leadership.

]]> http://itknowledgeexchange.techtarget.com/voices-of-crm/richard-feinberg-on-call-center-technology-and-outsourcing/feed/ 0 0:17:04 Our Voices of CRM podcast series continues with this conversation with Richard Feinberg, director of the Center for Customer Driven Quality at Purdue University. Feinberg shares his thoughts on call center technology, including speech technology,[...] Our Voices of CRM podcast series continues with this conversation with Richard Feinberg, director of the Center for Customer Driven Quality at Purdue University. Feinberg shares his thoughts on call center technology, including speech technology, Voice over Internet Protocol (VoIP), how companies are now paying for some of the mistakes of call center offshore outsourcing and the best way to measure customer satisfaction. Feinberg, a PhD, is also a consumer psychologist and professor in the Department of Consumer Sciences and Retailing at Purdue. He teaches courses in consumer behavior, retailing, “e”-retailing, CRM and leadership. SearchCRM.com no no