Voices of CRM:

software upgrades


January 3, 2008  9:14 AM

Expert predictions for CRM in 2008

Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgrades

Three industry observers share their predictions for the CRM market in the coming year.

Rob BoisRob Bois, analyst with...

December 6, 2007  11:03 AM


Posted by: Barney Beal
CRM strategy, CRM vendors, industry news, SaaS vendors, software upgrades

After SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now "a CRM company." Michael de la Cruz, senior vice president for SAP CRM solutions, and Bob Stutz, president and general manager CRM global strategy product development...

October 1, 2007  10:07 AM

CRM system audit: Assess before you upgrade

Posted by: Barney Beal
CRM strategy, implementation, software upgrades

Saj UsmanSaj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of...

August 8, 2007  2:56 PM

Brad Tsai on CRM software upgrades

Posted by: Barney Beal
CRM strategy, software upgrades

Siebel CRM upgrade consultantBrad Tsai is the vice president and head of USA delivery for HiSoft Corporation, a company that has been providing consulting help for...

March 30, 2006  2:33 PM

Microsoft’s Brad Wilson on on-demand CRM

Posted by: Barney Beal
industry news, software upgrades

Brad WilsonIn this podcast, Brad Wilson, general manager of Microsoft CRM, spoke from Convergence, Microsoft's main CRM-related conference, on Microsoft and on-demand...


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