Voices of CRM:



January 20, 2011  6:51 PM

Are collaboration tools the new CRM user interface?

Posted by: Barney Beal
CRM implementation, Oracle, Salesforce.com, SAP, social crm

What will CRM users require from their application interfaces in the future and how quickly will vendors be able to adapt? It's an interesting question amidst the rise of social networks and mobile capabilities. Some folks from Salesforce.com were in town recently talking up the latest...

February 25, 2010  2:07 PM

Whatever happened to SAP’s CRM OnDemand?

Posted by: Barney Beal
Oracle, SaaS CRM market trends, Salesforce.com, SAP, Software as a Service CRM and CRM on demand

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

December 22, 2009  2:00 PM

The top CRM stories of 2009

Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the

July 22, 2009  1:44 PM

Gartner releases CRM market share report and SAP leads, but how much does it matter?

Posted by: Barney Beal
CRM market share, innovation, Microsoft CRM, Oracle, Salesforce.com, SAP

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...

June 16, 2009  7:31 PM

Antenna’s Dexterra acquisition and the CRM impact

Posted by: Barney Beal
Mobile CRM, mobile sales force, SAP

I saw yesterday that Antenna Software and Dexterra software are joining forces. Jersey City, N.J.-based Antenna is acquiring Bothell, Wash.-based Dexterra for an undisclosed sum. It...

June 12, 2009  6:42 PM

SAP adds to the SaaS multi-tenancy debate

Posted by: Barney Beal
SaaS, SaaS vendors, SAP

SAP's John Wookey broke his silence this week on the company's latest SaaS plans. As he told SearchSAP.com, SAP will release SaaS-based business applications to augment customers'...

May 14, 2009  7:13 PM

Where’s SAP’s CRM message?

Posted by: Barney Beal
Oracle, Salesforce.com, SAP

May 1, 2009  8:03 PM

Is Salesforce.com simply shifting its maintenance to partners?

Posted by: Barney Beal
Benioff, maintenance, Oracle, Salesforce.com, SAP

Denis Pombriant has an interesting note on his blog today. He says that effective today, Salesforce.com will start charging its partners for support. Denis...

April 30, 2009  7:05 PM

Benioff joins the software maintenance fray

Posted by: Barney Beal
Benioff, Oracle, Salesforce.com, SAP, software maintenance

April 14, 2009  2:11 PM

NetSuite takes a swing at SAP with integration offering

Posted by: Barney Beal
NetSuite, SaaS. SaaS integration, SAP

You can't accuse NetSuite of backing down from a fight. A week after targeting Salesforce.com customers with its Suite Cloud Connect for Salesforce.com, NetSuite has turned its attention...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: