SAP

Are collaboration tools the new CRM user interface?

What will CRM users require from their application interfaces in the future and how quickly will vendors be able to adapt? It's an interesting question amidst the rise of social networks and mobile capabilities. Some folks from Salesforce.com were in town recently talking up the latest...

Whatever happened to SAP’s CRM OnDemand?

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

The top CRM stories of 2009

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the

Gartner releases CRM market share report and SAP leads, but how much does it matter?

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...

Antenna’s Dexterra acquisition and the CRM impact

I saw yesterday that Antenna Software and Dexterra software are joining forces. Jersey City, N.J.-based Antenna is acquiring Bothell, Wash.-based Dexterra for an undisclosed sum. It...

SAP adds to the SaaS multi-tenancy debate

SAP's John Wookey broke his silence this week on the company's latest SaaS plans. As he told SearchSAP.com, SAP will release SaaS-based business applications to augment customers'...

Where’s SAP’s CRM message?

May 1, 2009  8:03 PM

Is Salesforce.com simply shifting its maintenance to partners?

Posted by: Barney Beal
Benioff, maintenance, Oracle, Salesforce.com, SAP

Denis Pombriant has an interesting note on his blog today. He says that effective today, Salesforce.com will start charging its partners for support. Denis...

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April 30, 2009  7:05 PM

Benioff joins the software maintenance fray

Posted by: Barney Beal
Benioff, Oracle, Salesforce.com, SAP, software maintenance

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April 14, 2009  2:11 PM

NetSuite takes a swing at SAP with integration offering

Posted by: Barney Beal
NetSuite, SaaS. SaaS integration, SAP

You can't accuse NetSuite of backing down from a fight. A week after targeting Salesforce.com customers with its Suite Cloud Connect for Salesforce.com, NetSuite has turned its attention...

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