Voices of CRM:


October 1, 2009  9:32 PM

What does Google Wave mean for CRM?

Posted by: Barney Beal
customer service, Google, Salesforce.com, social crm

Invitations to Google Wave, the search giant's collaboration platform, went out this week. No, I didn't get one. Yes, I signed up for one. No, I don't take it personally. The Twittersphere, the Blogosphere and all those places where gadget-heads meet up to discuss the latest...

September 15, 2009  10:07 PM

U.S. CIO joins DOD in backing SaaS for government

Posted by: Barney Beal
RightNow, SaaS evalutaion, SaaS implementation, Salesforce.com, vertical CRM

Vivek Kundra, the U.S. CIO, today said the federal government has created an online storefront for cloud-based applications. Apps.gov is a GSA-operated website that lets...

September 2, 2009  7:14 PM

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?

Posted by: Barney Beal
CRM integration, NetSuite, SaaS CRM, Salesforce.com

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off? It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As

July 22, 2009  1:44 PM

Gartner releases CRM market share report and SAP leads, but how much does it matter?

Posted by: Barney Beal
CRM market share, innovation, Microsoft CRM, Oracle, Salesforce.com, SAP

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...

July 7, 2009  7:40 PM

CRM videos: Glengary Glen Ross, the social customer and ball tossers

Posted by: Barney Beal
CRM implementation, Salesforce.com, social crm

"Put the coffee down." I always loved that line, and that movie. I'm a fan of David Mamet's in fact. So, when I came across a YouTube video the other day by Wallstrip spoofing the famous Alec Baldwin scene from Glengary Glen Ross, I thought it was worth passing along. The video's been around...

June 23, 2009  1:43 PM

Steve Cakebread on SaaS, sales performance management

Posted by: Barney Beal
SaaS, sales performance management, Salesforce.com

Steave Cakebread, Xactly CFOSteve Cakebread has seen a...

June 15, 2009  6:47 PM

Salesforce.com as ‘The Pusherman’

Posted by: Barney Beal
SaaS implementation, SaaS vendors, Salesforce.com

Today Salesforce.com is releasing a free edition of Force.com, its SaaS-based platform. I was talking about it with Jo Maitland, executive editor of our new Cloud Computing site, who blogged about the

May 14, 2009  7:13 PM

Where’s SAP’s CRM message?

Posted by: Barney Beal
Oracle, Salesforce.com, SAP

May 1, 2009  8:03 PM

Is Salesforce.com simply shifting its maintenance to partners?

Posted by: Barney Beal
Benioff, maintenance, Oracle, Salesforce.com, SAP

Denis Pombriant has an interesting note on his blog today. He says that effective today, Salesforce.com will start charging its partners for support. Denis...

April 30, 2009  7:05 PM

Benioff joins the software maintenance fray

Posted by: Barney Beal
Benioff, Oracle, Salesforce.com, SAP, software maintenance

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